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Category Archives: Psychology
Using Capitalism to Make the World Better
I have mentioned Kiva before: Microfinancing Entrepreneurs (on our Curious Cat Economics and Investing blog). In addition to being a good cause Kiva really shows some great management strategies. The use of Information Technology to connect people directly is a … Continue reading
Posted in Creativity, curiouscat.com, Economics, Fun, IT, Management, Psychology
7 Comments
Change for Your Customer
Lets say you buy a some ice cream. You get your wonderful ice cream cone from the employee and they point you to a small metal dish to pick up the coins you should recieve as change (the currency is … Continue reading
Posted in Customer focus, Management, Psychology
Comments Off on Change for Your Customer
Bring Me Solutions Not Problems
My comments on: No Problem Without a Solution [I removed the broken link] I understand that most managers feel that their employees should not bring them problems. Instead, expressed in the most positive way, employees should fix things or bring … Continue reading
Posted in Lean thinking, Management, Psychology, Respect, Systems thinking
Tagged curiouscat, management, managing people, problem solving, Process improvement, Respect, Taiichi Ohno, tips
8 Comments
Keeping Older Workers
We’re Not Finnished With You Yet Abloy and many other Finnish companies are suddenly treating older employees like a precious resource. Instead of nudging them into early retirement, they’re coaxing gray-hairs to work longer with better health benefits, extra weeks … Continue reading
Posted in Creativity, Management, Psychology, Respect, Systems thinking
2 Comments
Hiring – Does College Matter?
Another essay by Paul Graham packed with great thoughts – this one on hiring, colleges, measuring performance of people, etc.. Practically everyone thinks that someone who went to MIT or Harvard or Stanford must be smart. Even people who hate … Continue reading
Posted in Data, Education, Management, Performance Appraisal, Psychology
Comments Off on Hiring – Does College Matter?
The Siren Song of Multitasking
The Siren Song of Multitasking Yet multiple technologies often translate into multiple interruptions: On average, workers are interrupted once every ten and a half minutes, according to Gloria Mark, a professor at the University of California, Irvine, who studied the … Continue reading
Posted in Deming, Management, Psychology, Respect, Systems thinking
5 Comments
Data Visualization
Data is often displayed poorly, making it difficult to see what is important. When data is displayed well the important facts should leap off the page and into the viewers mind. Edward Tufte is an expert on this topic with … Continue reading
Posted in Books, Creativity, Data, IT, Management, Psychology
Tagged charts, Data, visual communication, visual management
Comments Off on Data Visualization
Constant Change and Growth
The Toyota Secret: Constant Change And Growth by Norman Bodek the chairman of Toyota Motor Corporation. He said, “Failure to change is a vice! I want everyone at Toyota to change and at least do not be an obstacle for … Continue reading
The Importance of Management Improvement
If organizations just adopt management improvement practices I firmly believe customer service, financial performance and employee satisfaction could be improved. This was a big part of the reason I started to use the internet to share management improvement ideas back … Continue reading
Posted in Career, curiouscat.com, Deming, Management, Psychology, Respect, Statistics
Tagged Deming, leadership, management, respect for people, William Hunter
11 Comments
Don’t Empower
I believe I learned this from Peter Scholtes, though maybe I am remembering it wrong or explaining it wrong (so give him the credit and if I mess it up it is my fault). I believe there is a problem … Continue reading
Posted in Deming, Management, Psychology, Respect, Systems thinking
5 Comments