Category Archives: Deming

Website Data

Posted on March 5, 2007 by John Hunter

The Alexa toolbar, from amazon.com (and by the guy, Brewster Kahle, who created the internet archive too, by the way) is one way to get some idea of how popular a web site is (the toolbar shows the web site … Continue reading →

Posted in Data, Deming | 1 Comment

Transformation and Redesign

Posted on February 23, 2007 by John Hunter

Here is an excellent article from 1999: Transformation and Redesign at the White House Communications Agency (WHCA) (pdf link) by March Laree Jacques This article describes an organizational transformation effort undertaken at the White House Communications Agency. It shares the … Continue reading →

Posted in Deming, Management, Management Articles, Public Sector, Systems thinking | Tagged Ackoff, organization as a system, Public Sector, transformation | Comments Off

Performance Appraisals Performance

Posted on February 21, 2007 by John Hunter

Appraising the Performance Of Performance Appraisals [the link that IEEE broke was removed] by Harry Goldstein: The traditional annual review covers a lot of ground: coaching and guidance for the employee, feedback and communication, compensation, staffing decisions and professional development, … Continue reading →

Posted in Deming, Performance Appraisal, Psychology, Respect | Tagged Deming, Performance Appraisal, Psychology | Comments Off

Seven Steps to Remarkable Customer Service

Posted on February 20, 2007 by John Hunter

Once again Joel Spolsky spins a great post with, Seven steps to remarkable customer service. Read it. It’s crucial that tech support have access to the development team. This means that you can’t outsource tech support: they have to be … Continue reading →

Posted in Customer focus, Deming, IT, Management, Process improvement, Systems thinking | Tagged customer service, Deming, Software Development | 2 Comments

Illusions – Optical and Other

Posted on February 12, 2007 by John Hunter

If the output for working for the year is a square. And the job is to produce dark squares who do you pay more A or B? Of course it is a trick question, the squares are the same color. … Continue reading →

Posted in Data, Deming, Management, Popular, quote | Tagged continual improvement, curiouscat, Deming, Popular, Psychology, theory of knowledge | 10 Comments

Ackoff’s New Book: Management f-Laws

Posted on February 9, 2007 by John Hunter

Russell Ackoff is in London promoting his new book: Management f-Laws (see previous post: Ackoff’s F-laws: Common Sins of Management). A BBC article captures some of some of the great ideas from one of his talks (more articles… by Ackoff). … Continue reading →

Posted in Books, Deming, Management, Systems thinking | Tagged Ackoff, Books, organization as a system, system thinking | 4 Comments

Motivating People to Change

Posted on February 4, 2007 by John Hunter

Don’t miss a nice series of posts by Jon Miller: How to Motivate People to Change – part 1, part 2, part 3. [links broken, so removed 🙁 ] Success may come in the short term when motivation is through … Continue reading →

Posted in Deming, Lean thinking, Management, Psychology, Respect, Toyota Production System (TPS) | Tagged change, managing people, motivation, Psychology | Comments Off

Transforming With Lean

Posted on January 31, 2007 by John Hunter

Dave Gleditsch, Chief Technology Officer, Pelion Systems, makes many excellent points in: Transforming Your Business To Lean: Lessons Learned [the broken link was removed]: First and foremost, we should always keep the customer at the forefront of the planning and … Continue reading →

Posted in Customer focus, Deming, Lean thinking, Management, Management Articles, quote | Tagged Lean thinking, transformation | 1 Comment

Newt on Management History

Posted on January 23, 2007 by John Hunter

The new Newt thing [the broken link was removed] “I don’t mean to be argumentative,” he says, as he scribbles a chart on the history of management reform, tucking dates alongside names like Motorola and Deming and Ohno, all the … Continue reading →

Posted in Deming, Management, Public Sector | Tagged Public Sector | 1 Comment

Reacting to Product Problems

Posted on January 20, 2007 by John Hunter

Previously we posted on recalls at Toyota and Sony. Recently Toyota announced another large recall. Investor’s Business Daily writes on the topic in: The Ups And Downs Of Doing Product Recalls – Japan-Style [the broken link was removed]: Kitayama also … Continue reading →

Posted in Deming, Management, Manufacturing, Systems thinking, Toyota Production System (TPS) | Tagged Deming, Manufacturing, problem solving, Systems thinking | Comments Off