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Monthly Archives: July 2012
Corporate Social Responsibility
This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on the Intersection of Quality and Social Responsibility. An understanding of system thinking allows people to see the relationships of connected elements in … Continue reading
Posted in Respect, Systems thinking
Tagged ASQ Influential Voices, ethics, society, Systems thinking
1 Comment
Value Stream Mapping for Fun and Profit
Guest post by Evan Durant, author of the Kaizen Notebook blog [The broken link was removed]. I tend to get a little preachy about the importance of value stream maps, but they really can be useful tools not only to … Continue reading
Posted in Lean thinking, Quality tools
Tagged guest post, lean manufacturing, Manufacturing, Quality tools
1 Comment
Curious Cat Management Improvement Blog Carnival #173
The Curious Cat management carnival is published 3 times a month highlighting some recent management blog posts. The posts generally focus on the areas I have focused on in the Curious Cat Management Improvement Guide since 1996. I added a … Continue reading
Posted in Carnival
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Simple Customer Care: Communicate
Some management issues are hard. You are often balancing priorities. Sometimes though it is extremely simple: either you have concern for customers and take actions to back that up or you have some concern but don’t do anything about it. … Continue reading
Posted in Customer focus, IT, Management
Tagged bad customer service, bank, Customer focus, customer service
2 Comments
Management Improvement Blog Carnival #172
Christian Paulsen is hosting the 172nd Management Improvement Carnival. Highlights include: Waves at Old Lean Dude: Bruce Hamilton (a.k.a. the Toast Guy) writes about surges in production and work load that are self-inflicted. One of the 14 Toyota Way principles … Continue reading
Posted in Carnival
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Customer Focus
Customer Focus is at the core of a well managed company. Sadly many companies fail to serve their customers well. To serve customers, a thorough understanding of what problem you solve for customers is needed. The decisions at many companies, … Continue reading
Posted in Customer focus, Deming, Management
Tagged continual improvement, Customer focus, leadership, management, Systems thinking, tips
8 Comments
Management Improvement Blog Carnival #171
The Curious Cat Management Improvement Blog Carnival has been published since 2006. We find great management blog posts and share them with you 3 times a month. We hope you find these post interesting and find some new blogs to … Continue reading
Posted in Carnival, Management
Tagged entrepreneur, hiring, management
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