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Yearly Archives: 2009
Management Improvement Carnival #77
The Curious Cat Management Improvement Carnival provide links to recent blog posts for those interesting in improving management of organizations. A lesson in strategy, taught by a Cat by Mark Hurst – “Without direction, we’re presenting our flipcharts and our … Continue reading
Five Managerial Fallacies Concerning Layoffs
The Top Five Managerial Fallacies Concerning Layoff Survivors by David Noer, author of Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations. The overwhelming consensus of downsizing research is that layoffs do not achieve their going in … Continue reading
Posted in Deming, Management, Psychology, Respect
Tagged Career, layoffs, management, Psychology, respect for people
2 Comments
Credit Card Company Tries Providing Value
Most credit card issues seem to use business models based on tricking customers into paying high fees. PartnersFirst is focusing on providing value to customers. A Different Kind of Credit-Card Company PartnersFirst is a different kind of credit-card company. Started … Continue reading
Posted in Customer focus
Tagged bad customer service, Customer focus
Comments Off on Credit Card Company Tries Providing Value
Extrinsic Incentives Kill Creativity
If you read this blog, you know I believe extrinsic motivation is a poor strategy. This TED webcast Dan Pink discusses studies showing extrinsic rewards failing. This is a great webcast, definitely worth 20 minutes of your time. “you’ve got … Continue reading
Management Improvement Carnival #76
Kevin Meyer is hosting the Management Improvement Carnival #76 on the Evolving Excellence blog, highlights include: The World Used to be Flat (Indexed): Question what is accepted as fact, ubiquitous in effect, and practiced by people. Traditional accounting…? The Retrospective … Continue reading
Finding Savings with Six Sigma
I don’t see any evidence six sigma is making a comeback but magazines like to talk about new ideas rather than just explore what continues. They like to discuss common cause variation as though it were special cause. Six Sigma … Continue reading
Posted in Management Articles, Process improvement, Six sigma
Tagged Six sigma
Comments Off on Finding Savings with Six Sigma
How ‘Buy American’ Can Hurt U.S. Firms
How ‘Buy American’ Can Hurt U.S. Firms Canadian communities angered by perceived American chauvinism have started a Buy Canadian campaign to exclude U.S. bidders from municipal contracts. “If that sticks, well, there goes 25% of my business,” said Mr. Pokorsky. … Continue reading
Posted in Competition, Economics, Lean thinking, Systems thinking
Tagged Economics, Manufacturing, Public Sector, Systems thinking, Wisconsin
2 Comments
An Introduction to Deming’s Management Ideas by Peter Scholtes (webcast)
An Introduction to Deming’s Management Teaching and Philosophy by Peter Scholtes – webcast from the Annual W. Edwards Deming Institute conference in Madison, Wisconsin, November 9th, 2008. My previous post on this speech: 6 Leadership Competencies. Next month, the Annual … Continue reading
Posted in Creativity, curiouscat.com, Deming, Education, Innovation, Lean thinking, Management, Performance Appraisal, Popular, Process improvement, Psychology, quote, Respect, Science, Systems thinking, webcast
Tagged curiouscat, Deming, Innovation, management, management webcast, Performance Appraisal, Peter Scholtes, Popular, quote, respect for people, Systems thinking, webcast
4 Comments
Understanding How to Manage Geeks
The unspoken truth about managing geeks [the broken link was removed] by Jeff Ello IT pros are sensitive to logic — that’s what you pay them for. When things don’t add up, they are prone to express their opinions on … Continue reading
Posted in IT, Management, Psychology, Respect, Software Development
Tagged IT, managing people, programming, Psychology, respect for people, Software Development
6 Comments
Management Improvement Carnival #75
Agile Lessons from a Management Guru by Ahmed Yousuf – “Agile methodologies have a fundamentally different approach to quality – an approach that is inherent in this teaching from Deming. Quality cannot be achieved by testers inspecting work done by … Continue reading
