Category Archives: Quality tools

Design of Experiments in Operational Testing

Posted on November 3, 2007 by John Hunter

Edwards looks toward future of testing We are fielding a Design of Experiments concept to ensure we conduct the right amount of testing — not too much or too little, but just right. We will field this approach in phases … Continue reading →

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Constant Change and Growth

Posted on August 29, 2007 by John Hunter

The Toyota Secret: Constant Change And Growth by Norman Bodek the chairman of Toyota Motor Corporation. He said, “Failure to change is a vice! I want everyone at Toyota to change and at least do not be an obstacle for … Continue reading →

Posted in Management, Psychology, Quality tools, Toyota Production System (TPS) | 2 Comments

Improvement Tools and Improving Management

Posted on August 21, 2007 by John Hunter

Tools are just tools [the broken link has been removed] by Lee Fried We have begun to shift away from a tool driven approach to one more centered on improving our management systems. This makes the work far more difficult, … Continue reading →

Posted in Deming, Education, Lean thinking, Management, Quality tools, Systems thinking | Tagged , | 1 Comment

From Lean Tools to Lean Management

Posted on July 11, 2007 by John Hunter

From lean tools to lean management [the broken link was removed] by Jim Womack: The attraction of tools is that they can be employed at many points within an organization, often by staff improvement teams or external consultants. Even better, … Continue reading →

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Good Customer Service Example

Posted on July 9, 2007 by John Hunter

IRA Toyota – Milford; Great Service [the broken link was removed] I was pleasantly surprised to find a “Service wizard” available. You create an account, specify the standard details about the car (make, model, year, mileage). If you add the … Continue reading →

Posted in Creativity, Customer focus, IT, Management, Quality tools, Systems thinking | Tagged , , | 1 Comment

Process Improvement and Innovation

Posted on July 4, 2007 by John Hunter

Every so often an article appears discussing the need to change focus from process improvement to innovation (and recently they are followed with quite a bit of blog talk). I disagree on several grounds. First you have needed to focus … Continue reading →

Posted in Creativity, Deming, Innovation, Management, Process improvement, Psychology, Quality tools, quote, Systems thinking | Tagged , , , , , , | 5 Comments

Visual Instructions Example

Posted on July 4, 2007 by John Hunter

How to get people to actually use instructions for using your product: make it easy to do so. This blog post illustrates a well designed instruction guide for the Seagate FreeAgent backup drive. Simple pictures make it very obvious what … Continue reading →

Posted in Management, Quality tools | Tagged , , , , | 4 Comments

Why Isn’t Work Standard?

Posted on June 21, 2007 by John Hunter

Are You Really Asking? by Mark Graban The worst form would be, “Why the hell aren’t you following the standard work??? How many times do I have to emphasize that??” A better approach might be, “It appears that the standard … Continue reading →

Posted in Lean thinking, Management, Quality tools, Systems thinking | 5 Comments

Lean Progress at Label Printing Companies

Posted on June 6, 2007 by John Hunter

Continuous Improvement [the broken link was removed], an article from the Label and Narrow Web trade magazine (“for the narrow web segment of converting and printing”), is an article with some nice anecdotes of successfully applying lean thinking. “The dollar … Continue reading →

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Kaizen

Posted on May 21, 2007 by John Hunter

Great post – Do Kaizen Like Toyota [the broken link was removed]: Standardize how you solve problems… This is where following a standardized approach to problem solving based on the scientific method can help keep your kaizen efforts on track. … Continue reading →

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