Google provides video webcasts of speakers that present at Google [the broken link was removed]. These videos offer a great way to take part in one aspect of work at Googleplexs [the broken link was removed].
Customer Centric Web Decision Making [the broken link was removed] (videocast) by Avinash Kaushik (Occam’s Razor – his blog)
How can we better understand customers? [the broken link was removed] by Ely Dahan (related papers by him: The Predictive Power of Internet-Based Product Concept Testing Using Visual Depiction and Animation, The Virtual Customer)
More Curious Cat Management Improvement Blog post relating to customer focus.
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