Monthly Archives: August 2014

Revolutionary Management Improvement May Be Needed But Most Management Change is Evolutionary

Posted on August 26, 2014 by John Hunter

This month the ASQ Influential Bloggers were asked to respond to the question – will the future of quality be evolutionary or revolutionary? I think it has been and will continue to be both. Revolutionary change is powerful but very … Continue reading →

Posted in Deming, Lean thinking | Tagged , , , , , , | 1 Comment

Out of Touch Executives Damage Companies: Go to the Gemba

Posted on August 20, 2014 by John Hunter

When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading →

Posted in Customer focus, Data, Management, Psychology, Systems thinking | Tagged , , , , , , , , , , , , , , , , , , | Comments Off on Out of Touch Executives Damage Companies: Go to the Gemba

Use Urls – Don’t Use Click x, Then Click y, Then Click z Instructions

Posted on August 14, 2014 by John Hunter

In the 1980s software applications had to use click x, then click y, then click z type instructions to get you to a specific location in a software application (or at least they had a decent excuse to do that). … Continue reading →

Posted in Customer focus, Software Development | Tagged , , , , , | 2 Comments