Tag Archives: process thinking

TQM, ISO 9000, Six Sigma: Due Process Management Programs Discourage Innovation? [the broken link was removed – so many organizations show how unable they are to act with a concern for anything but the very short term] “In the appropriate setting, process management activities can help companies improve efficiency, but the risk is that you misapply these programs, in particular in areas where people are supposed to be innovative,” notes Benner. “Brand new technologies to produce products that don’t exist … Continue reading →