Tag Archives: Process improvement

Checklists Save Lives

Posted on January 17, 2009 by John Hunter

Checklists are a simple quality tool that have been used widely for decades. Pilots use them, without fail, to save lives. Some surgeons have been using them and the evidence is mounting that checklists can save many more lives if … Continue reading →

Posted in Deming, Health care, Management, Process improvement, Psychology, Quality tools, Systems thinking | Tagged , , , , , , , | 3 Comments

Information Technology and Business Process Support

Posted on December 3, 2008 by John Hunter

I moved from management improvement work into information technology work (where I continue to practice management improvement). Many IT practices follow quality management guidelines well (agile software development for one). I have found it far easier to design and provide … Continue reading →

Posted in IT, Management, Process improvement, Quality tools, quote, Software Development, Systems thinking | Tagged , , , , , , , | 6 Comments

CMMI and Agile Development

Posted on November 19, 2008 by John Hunter

CMMI or Agile: Why Not Embrace Both! is a new report that is worth reading. All too often, CMMI has been applied rather than implemented. The standards-centric application of CMMI has contributed to some spectacular failures and losses of time … Continue reading →

Posted in Process improvement, Software Development, Systems thinking | Tagged , , | 1 Comment

Management Improvement Carnival #45

Posted on October 15, 2008 by John Hunter

Read the previous management carnivals. Also see the management Reddit for popular new blog posts to include in future carnivals. Hire them, fire them, do what you want with them by Jay Padinjaredath – “A quote from Deming: “In Japan … Continue reading →

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Do What You Say You Will

Posted on July 28, 2008 by John Hunter

In Keeping Good Employees I talked about asking some simple questions. The biggest mistake I see managers make is to fail to deliver on what they say in such meetings. There is the saying “It is better to be thought … Continue reading →

Posted in Management, Process improvement, Respect, Systems thinking | Tagged , , , , , | 3 Comments

Outcome and In-Process Measures

Posted on July 14, 2008 by John Hunter

An outcome measure is used to measure the success of a system. For example, the outcome measure could be the percentage of people who do not get polio (the result). An output measure, for example, would be the number of … Continue reading →

Posted in Data, Deming, Management, Process improvement, quote | Tagged , , | 2 Comments

Better Meetings

Posted on July 7, 2008 by John Hunter

Meetings are perennial problems. People sit through meetings and then complain about how big a waste of time it was. Here are a couple very simple tips to try and actually improve (instead of just agreeing that meetings are wasteful, … Continue reading →

Posted in Deming, Management, Process improvement, Psychology, quote, Systems thinking | Tagged , , , , | 4 Comments

The Contradictions That Drive Toyota’s Success

Posted on June 23, 2008 by John Hunter

An interesting article in this month’s Harvard Business Review looks at the seeming contradictions at Toyota – The Contradictions That Drive Toyota’s Success by Hirotaka Takeuchi, Emi Osono, and Norihiko Shimizu Many of Toyota’s goals are purposely vague, allowing employees … Continue reading →

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Hustle and Flow

Posted on June 17, 2008 by John Hunter

There are actually examples of good management by airlines: CEO Flight Attendant – Engineering the Boarding of Airplanes. Here is another one: Hustle & Flow Moving customers from frustration to relief–in a fraction of the time–has been at the root … Continue reading →

Posted in Lean thinking, Management, Process improvement, Systems thinking | Tagged | Comments Off on Hustle and Flow

Continual Improvement

Posted on June 10, 2008 by John Hunter

Dr. Deming used the term continual improvement (rather than continuous improvement) later in his life because that would include continuous and dis-continuous improvement (innovation, etc.). I use continual improvement for that reason also. I think the improvement process must be … Continue reading →

Posted in Deming, Innovation, Management, Process improvement, quote | Tagged , , , | 19 Comments