Tag Archives: bad customer service

Dell, Reddit and Customer Focus

Reddit is a site for what’s new and popular on the web (votes by the user community rate web links). That user community is highly skewed toward software engineers who are a bit irreverent (as some of the language in … Continue reading

Posted in Customer focus, IT, Management | Tagged , , | 10 Comments

Customer Service is Important

Double Trouble, Don Oldenburg, Washington Post: Digging into the details, Stevenson, a mechanical engineer, did a double take at what looked to him like a double charge. Verizon was billing his sweetie for the local plan, for the new regional … Continue reading

Posted in Customer focus, Management, Systems thinking | Tagged , , , , | 12 Comments

Price Discrimination in the Internet Age

Re: Boing Boing post – Why HP’s region coding excuse is bogus There is a simple method for large multi-national companies to use to protect against currency fluctuation. They can use foreign exchange futures to do so. Companies do this … Continue reading

Posted in Customer focus, Economics, Management | Tagged , , , , | 2 Comments