Monthly Archives: June 2016

Unintended Consequences

Posted on June 29, 2016 by John Hunter

Using data to understand your processes and improve them is very useful. But using data often results in unintended consequences. If you don’t have a good understanding on the pressures collecting data will bring to bear on the system you … Continue reading →

Posted in Customer focus, Management, Process improvement, Systems thinking | Tagged , , , | 1 Comment

Support Theatre

Posted on June 21, 2016 by John Hunter

Support theatre provides the appearance of supporting customers when in fact it is just treating customers poorly based on a management system that disrespects customers. It is a similar idea to security theatre that has become so popular for government … Continue reading →

Posted in Customer focus, Fun, Management | Tagged , , | 2 Comments

Curious Cat Management Improvement Blog Ranking

Posted on June 1, 2016 by John Hunter

I created a ranking of top management improvement blogs for fun. There is no way to objectively rate blogs by how worthy or valuable they are. I just wanted to create a listing that ranked blogs I thought were worth … Continue reading →

Posted in curiouscat.com | Tagged , , | 1 Comment