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Monthly Archives: December 2008
Information Technology and Business Process Support
I moved from management improvement work into information technology work (where I continue to practice management improvement). Many IT practices follow quality management guidelines well (agile software development for one). I have found it far easier to design and provide software solutions than convince people to change their processes directly. I found it funny that as I delivered new IT solutions, in which was embedded a redesign of the process, those changes were often accepted without any significant debate. But … Continue reading
Management Improvement Carnival #48
Nicole Radziwill is hosting the Management Improvement Carnival #48 on the Quality and Innovation blog, highlights include: With so much focus on Mumbai this week, Joe Munte’s post on the dabbawallas of Mumbai focuses on a illuminating and positive aspect of the dynamic city that provides lessons for effective management… Keep it simple! Checklists and Change Programs by Crossderry is a couple months old – but I still like it. It provides a “useful reminder to avoid a common error … Continue reading
Embrace Diversity, Erase Uniformity
Guest Post by Jurgen Appelo, author of the Managing Software Development blog. Five years ago, when I started working for my current employer, the entire organization (about 30 people) consisted only of 20-something white straight single males. The atmosphere was what you would expect from such an environment: conversations on football/soccer, lewd jokes, the smell of beer, and trash in every corner. In short, the perfect place to work, if you were a 20-something white straight single male. Then the … Continue reading