Management Improvement Carnival #42

Shaun Sayers is hosting the Management Improvement Carnival #42 on the Capable blog, highlights include:

  • How to change the way we think about customer service (by Maria Palma) “it is not that people don’t care about relationships and don’t consider Service Excellence their job … it is simply that they do not appreciate the significance that their interactions may have on the person or client they are serving”
  • 3 Steps to Statistical Thinking (by Rob Thompson) – “HG Wells: When you can measure what you are speaking about and express it in numbers, you know something about it. When you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind”
  • If Peter Piper Picked a Peck of Prioritized Projects… (by Sue Kozlowski) even if significant costs can be saved – even if reliability can be improved – even if staffing efficiencies can be realized – if the project or deployment champion isn’t engaged, you may end up with a beautiful project that won’t be sustained
  • Is long term goal driven planning a waste of time? (by Shaun Sayers) like the idea of an after-life, it’s nice to think that we can develop and execute long-term plans, because the alternative may be an uncomfortable thought
  • Operational excellence is not a substitute for effective leadership or a good strategy (by Peter Abilla) Deploying a Lean or Six Sigma culture within your firm … is not a panacea; by itself, a culture of Operational Excellence will find itself lacking in a hyper-competitive world

Please submit your favorite management posts to the carnival. Read the previous management carnivals.

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