Here is an interesting example of an auto repair shop applying Deming’s ideas, AGCO Automotive in Baton Rouge, Louisiana:
The site includes several interesting articles including, Motivating Our Staff:
I also believe this is a far superior state with regard to production, quality, efficiency and human relations than the one that commonly exist in the incentive driven system. It requires management that trust people to do what is best, rather than rely on a system of punishment and reward. It requires management that trust its own ability to share vision and remove obstacles to joy in work. Management’s job shifts from a controller of reward to a leader of an inwardly motivated team of people.
Related: Deming Companies – Stop De-motivating Employees – Deming Management Thoughts – At Ford, Quality Was Our Motto in the 1980s
Matthew Boconco, Boconco shipping, one of the the attendees to the recent Deming seminar showed me this web site.
The founder of AGCO Automotive also created an Automotive Repair Shop Management Forum:
I believe employee motivation, lower cost, problem solving skills, marketing and improved client satisfaction are all topics that Dr. W. Edwards Deming addressed in his business management philosophy and 14 points.