Kaizen Online

Kaizen, That Continuous Improvement Strategy, Finds Its Ideal Environment by Hal R. Varian

Kaizen doesn’t just mean a business should keep trying new things. Rather, it refers to a disciplined process of systematic exploration, controlled experimentation and then painstaking adoption of the new procedures. In the original formulation, kaizen was applied to manufacturing, where experimentation could determine whether a new process resulted in quality improvements or cost savings in a matter of months.

The most successful online businesses are built on kaizen, though few of those who carry out the testing would recognize the term, since many of those who created these online businesses were in grade school in the 1980s.

Old media just do not understand online kaizen. Their perceptions are tied to the print world, where design changes are costly. The Wall Street Journal spent years planning its recent redesign of the print edition and millions of dollars rolling it out. Yet it will be months before it becomes clear how successful these changes were.

The advantages to experimentation on web applications are huge. I am also reminded of my paper from 1999: Using Quality to Develop an Internet Resource.

Via: Kaizen for Web Pages

Related: Be Thankful for Lean ThinkingManagement Consulting web sites (like the old media he mentions)Our Policy is to Stick Our Heads in the SandPatent Review InnovationPlanet Kaizenkaizen definition

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