Daily Archives: December 27, 2006

More Trouble Canceling HP Orders by Bob Sutton: I wrote a post a couple months ago about how difficult it was to cancel an order I had JUST made for an HP computer, and how when I complained on the phone to the HP salesperson, his justification was that it was “industry standard,” which really pushed my buttons — as the logic is “I am going to treat my customers badly just because everyone does.” How true. One good example, … Continue reading →