A Year in Healthcare by Mark Graban – interesting thoughts on his first year in lean healthcare, after working in lean manufacturing previously.
Not that I used to operate as a “know it all” in manufacturing settings, but being in a totally unfamiliar environment really stretches you to 1) ask questions and 2) teach concepts to those who really do understand the environment, so they can “figure it out” themselves. I think that leads to better results than if I came in and said “I know how to run a lab better than you, here’s what you need to do….”
