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Monthly Archives: January 2010
Worse Hotel Service the More You Pay
The more you pay for your hotel room the more likely they will charge to provide decent WiFi in your room. Whether a company tries to rip you off with exorbitant prices, or lousy service, is just a function of … Continue reading
Posted in Customer focus, Deming, Lean thinking, Management
Tagged bad customer service, bad management, Customer focus, management
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