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Monthly Archives: July 2009
The Trouble with Performance Reviews by Jeffrey Pfeffer
The Trouble with Performance Reviews [the broken link was removed] by Jeffrey Pfeffer Managers don’t like giving appraisals, and employees don’t like getting them. Perhaps they’re not liked because both parties suspect what the evidence has proved for decades: Traditional … Continue reading
Computer Network Operations Center Failures
Obviously many businesses are now dependent on computer Network Operations Centers (NOC). Some of these data centers can cause millions of dollars in lost sales each minute if they fail. So sound engineering, including off-site redundancy is critical. Authorize.net is … Continue reading
Posted in Customer focus, Economics, IT, Management, Systems thinking
Tagged customer service, engineering, IT, Systems thinking
Comments Off on Computer Network Operations Center Failures
Management Improvement Carnival #68
The Curious Cat Management Improvement Carnival began in 2006 with the goal to provide links to interesting blog posts for those interesting in improving the practice of management. Reward: Creativity’s Forbidden Fruit by Matt May – “Kaizen does not attempt … Continue reading