Obviously many businesses are now dependent on computer Network Operations Centers (NOC). Some of these data centers can cause millions of dollars in lost sales each minute if they fail. So sound engineering, including off-site redundancy is critical. Authorize.net is a recent example of such a failure, Authorize.net Goes Down, E-Commerce Vendors Left Hanging
A fire in Fisher Plaza, Seattle has cause a massive power outage causing leading IP-based payment gateway solution Authorize.Net to go down around approximately 11:15pm PST (last night). A traffic reporter for KOMO News that operates out of Fisher Plaza tweeted that a fire set off the sprinkler system which fried the generators.
From what I can piece together it seems within about 5 hours services were back up, at least partially. NOC failures are not uncommon (either due to fire, power failure [including backup systems], government raids, software glitches [not exactly the same as a NOC failure but some can have the affect of essentially knocking off a NOC from providing the specific service desired]). Evaluating these risks must be part of management systems with significant NOC dependencies.
Authorize.net set up a Twitter account and within hours has 2,500 followers. I am not a huge fan of Twitter, it is nice but seems pretty limited to me. But this is an example of using it effectively. You can follow me on Twitter @curiouscat_com.
Related: Information Technology and Business Process Support – Amazon S3 Failure Analysis – Information Technology and Management – IT Operations as a Competitive Advantage – Undersea Cables Cut Again, Reducing India’s Capacity by 65%