The Future of Quality is to Actually Do What People Talked About Decades Ago

In the current ASQ Influential Voices post, Laurel Nelson-Rowe, ASQ managing director, asks: What’s the Future of Quality?

The report they link to is hidden behind a register-wall. Hopefully in the future ASQ will have better User Experience (Ux) practices in place on the web site.

But it is a good example of the failures to adopt well known, decades old recommended practices. This failure to just do what the best experts have suggested for a long time is an example of the kind of thing we should hope to see eliminated in the future.

We don’t need fancy new ideas or breakthroughs. We just need to adopt what many people have been saying for decades. Read Russell Ackoff, W. Edwards Deming, Peter Scholtes, George Box, James Womack and Brian Joiner you will be well on your way to knowing what you need to know to help us to reach a good future for quality.

There are quite a few people that have provided very good material on lean thinking and the other ideas on management improvement. This list isn’t meant to say you should limit yourself to these people. I just feel you don’t need to go in search of new things, we have much better ideas than any new things being sold now from management experts that have been decades of material we would benefit greatly from applying today.

If you want a bit on user experience (given the importance of the internet and software applications today ) you can read: Signal to Noise, Boxes and Arrows and A List Apart.

If you want to appeal to those that think you must read something new you can read a bit of Eric Reis, Elon Musk, Jeff Bezos and Dan Pink. They offer good ideas, Eric Reis offers the most concrete suggestions in this group (Dan Pink is next). And those that like shiny new things will be happy with your new names (for a while). The Ux people also will provide concrete ideas to use. I personally find many excellent management bloggers are valuable resources to managers.

We haven’t done nearly as much with all the great management concepts explained decades ago. Not much of what is said to be new in the last 20 years provides more value than the stuff we haven’t gotten around to doing yet that was laid out long ago. If we want better managed organization to provide better results to customers, employees, stockholders and other stakeholders would be wise to make the future of quality actually applying what Deming, Ackoff, Scholtes and the other provided us.

I think we will be able to make this the future of quality. We take a long time to adopt better ideas for management but we do adopt them (with lots of backsliding in many organizations, but over the decades the movement is in the right direction in most ways).

Related: We really need to change how we improve the practice of managementNew or Different? Just Choose BetterGood management is good management: it doesn’t matter if someone figured out the good idea 100 years ago or last week.New Rules for Management? No!

3 thoughts on “The Future of Quality is to Actually Do What People Talked About Decades Ago

  1. I agree that in general we haven’t applied the best practice which has been in existence for decades. A lot of organisations still foster a Theory-X “rules-based” quality environment. The specific actions needed to shift to a true culture of quality are all there and don’t need to be (re)invented. The first step to make this transition will always be the same.

    Leaders must decide that a culture of quality is a worthwhile long-term goal.

    Of course, working in the field of continuous improvement we would argue that it is, but its not up to us. A culture of quality requires employees to apply skills and make decisions in ambiguous but critical areas. This leads them toward deeper reflection about the risks and payoffs of their actions.

    Bottom line: We need a little consistency of purpose.

    Reply
  2. Pingback: Roundup: How Should the Quality Field Prepare For the Future? | A View from the Q

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