|
|
|
Forward (by Tom DeMarco and Timothy Lister) to Measuring and Managing Performance in Organizations:
measure [parameter] in the hopes of improving [goal]
When dysfunction occurs, the values of [parameter] go up comfortingly, but the values of [goal] get worse.
Previous post on this topic:
Tom DeMarco and Timothy Lister are authors of the excellent Peopleware: Productive Projects and Teams
Curious Cat Management Improvement Blog © curiouscat.com 2005-2008 powered by WordPress
July 14th, 2008 at 9:48 am
the outcome measure could be the percentage of people who do not get polio (the result). An output measure, for example, would be the number of people vaccinated with the polio vaccine (the output). Often we measure inputs (amount of money spent) or outputs (number of people vaccinated)…