Topic: Management Improvement
The Spring 2005 MAQIN newsletter [link broken, so it was removed] includes an interesting piece on a recent MAQIN event where the life and work of Dr. W. Edwards Deming was celebrated.
Dr. Brain Joiner, author of Fourth Generation Management, gave a toast that included several Dr. Deming quotes:
- Best efforts are not enough, you have to know what to do.
- A numerical goal without a method is nonsense.
- The most useful numbers are unknown and unknowable.
- Where there is fear you do not get honest figures.