Here is an excellent article from 1999: Transformation and Redesign at the White House Communications Agency (WHCA) (pdf link) by March Laree Jacques
obstacles to implementing quality concepts in a high visibility, high security organization and examines the influence of Agencyâ€™s organizational culture on quality performance and improvement. The discussion examines the applicability of several broadly accepted quality concepts to the â€œultimate command-and-controlâ€ organization.
The article is informative and interesting, enjoy. A couple years after this article I I went to work for Gerald Suarez at the White House Military Office (WHMO). WHCA is one of seven operational units of WHMO, others include: Air Force One, Camp David and the White House Medical Unit.
See more management improvement articles including in the Curious Cat Management Improvement Library.