Using Six Sigma to Reinvigorate Public Corporations by Andre Pope
There must be a national policy that spells out the performance metrics for public corporations. The NPCC will then be charged to evaluate the performance of each public corporation on a quarterly basis. These evaluations will then become benchmarks for judging progress and improvement.
Unfortunately often in government even once good measures are set, see Millennium Development Goals, things still fail. Still this is a good goal. Oregon has done a good deal of work in this area [the broken link was removed] (here are some slides from Washington state [the broken link was removed]).
[See the Public Sector Continuous Improvement site that I also maintain, with links to related content that are not broken like those links that originally appeared here are now – John]