Using Six Sigma to Reinvigorate Public Corporations by Andre Pope
Unfortunately often in government even once good measures are set, see Millennium Development Goals, things still fail. Still this is a good goal. Oregon has done a good deal of work in this area [the broken link was removed] (here are some slides from Washington state [the broken link was removed]).
[See the Public Sector Continuous Improvement site that I also maintain, with links to related content that are not broken like those links that originally appeared here are now – John]