Eliminating Complexity from Work: Improving Productivity by Enhancing Quality [broken link replaced with link from the Internet Archive] by F. Timothy Fuller. National Productivity Review, Autumn, 1985. A case study of a process improvement from 1985.
as much as half of the activities of about sixty people had been to set up and take down jobs, expedite, move material, count material, and do other tasks that were unnecessary in the new process.
