The Ackoff Center has posted a presentation, From Mechanistic to Social Systemic Thinking [the broken link was removed], given by Russell Ackoff in November 1993 at the Systems Thinking in Action Conference. As usual he presents many great ideas well. And ten years later the ideas presented are still fresh and worth reading. The ideas are more familiar than they were in 1993 but are still powerful. The presentation concluded with
Now, I don’t want to take any more of your time, but it’s easy to show that the interest in design, quality, and learning all derive from the same transformation in our concept of the nature of reality.