Newt Gingrich is also a supporter of Deming’s ideas: “I’m a disciple of Edwards Deming. I really believe in a culture and system of quality.”
Any time I find myself in the company of Newt Gingrich, I become a little concerned, especially since he tends to bounce around and not ‘drill down’ to learn how things work. In addition, I don’t accept all of Deming’s teachings as universal truth. If anything I am more a student of Peter Scholtes, a Deming student who wrote the invaluable The Leader’s Handbook: Making Things Happen, Getting Things Done
“This is not a fad that will die out. It’s been tried, it’s been tested, it’s true. If you look at the best-run companies in industry, this is part of the heart and soul that’s making them successful,” says Mark Price, president of George Group Federal Services, part of Dallas-based George Group Consulting.
Unfortunately I would have to say the article does strike me as talking about fadish behavior ,not true transformation in management approaches. I was involved in management improvement efforts in government for years and the government does have examples of very well managed organizations (as well as poorly managed organizations). And too often superficial improvements were seen as a significant achievement. The article talks about things that are fine but just touch the surface of the needed improvements.
Making Government Work [the broken link was removed] by Tom Vilsack via Panta Rei [the broken link was removed]:
We redesigned the child welfare system to place greater focus on the complex and hard cases that people live out every day. We cut down paperwork so workers would have more time to spend helping children. That effort was part of our charter agency effort, which the Kennedy School at Harvard and the Ash Institute recently recognized as an Innovation of the Year award winner.
We committed ourselves to reconfiguring the way permitting and other processes worked in our government. By using Kaizen and other forward-thinking management techniques, we cut down the amount of time and staff used in the permitting process without sacrificing quality.
After efficiency study, L.A. jail saves time processing crime by Dan Laidman Los Angels Daily News (pointy hired boss broke the link so I removed it)
Last week, Chief William Bratton told the Board of Police Commissioners that Toyota methods have produced dramatic changes in a jail division once beset by delays, inefficient transportation, personnel shortages and troubles with medical treatment.
But the collaboration between Toyota and the LAPD marks the first time law enforcement has used the principles in running a jail, said Mike Morrison, the dean of the University of Toyota.