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Category Archives: Respect
Rude Behavior Costs Companies
Approximately one-third of consumers surveyed reported they’re treated rudely by an employee on an average of once a month and that these and other episodes of uncivil worker behavior make them less likely to patronize those businesses. Customers rarely report … Continue reading
Posted in Competition, Customer focus, Psychology, Respect
Tagged bad service, Customer focus, customer service, management research, Psychology, respect for people
6 Comments
Many Good Employees Want to Continue to Do Their Current Job Well
Far too much focus on managing people is given to helping them get ahead. Yes many people want to be promoted, and it is good to help them. But I would guess a majority of people really don’t (at this … Continue reading
Posted in Management, Psychology, Respect
Tagged coaching, management, managing people, motivation, Psychology, respect for people
1 Comment
Maslow on Dealing with Authoritarians
Maslow’s hierarchy of needs is well known as a fundamental principle of human psychology. Maslow also said: “It is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.” Maslow on … Continue reading
Posted in Books, Management, Psychology, Respect
Tagged Books, management, managing people, Psychology, quote, respect for people
Comments Off on Maslow on Dealing with Authoritarians
Respect People by Creating a Climate for Joy in Work
Respect for people sure sounds great. And most of us have plenty of experience with organizations that dis-respect people continuously (both employees and customers). So what does respect for people mean at the core? For me: A system that lets … Continue reading
Posted in Deming, Management, Psychology, Respect
Tagged Deming, Joy in Work, managing people, Psychology, respect for people
8 Comments
Why Lean is Different
[the broken link to the embedded video was removed] Short webcast by Michael Ballé discusses what makes lean manufacturing different: going to where the work is done, standardize processes (from the gemba view), practice respect for people and continually improve. … Continue reading
Quality is Made in the Board Room
Dr. Deming stated “Quality is made in the board room,” page 202 Dr. Deming: the American who taught the Japanese about quality. I believe, once the board and executive leadership has put in place the right management system (one that … Continue reading
Posted in Deming, Management, Respect, Systems thinking
Tagged continual improvement, Deming, leadership, management, Process improvement, quality, respect for people
3 Comments
Is Using the Words Resources or Assets When Talking About People the Problem?
I don’t have any problem with the words resource or assets when discussing people (I know lots of people seem to get excited about those words). What I care about is behavior and organizational systems that embody respect for people. … Continue reading
Posted in Deming, Lean thinking, Management, Psychology, Respect
Tagged Deming, lean management, management, managing people, Psychology, respect for people
3 Comments
Respect for People Doesn’t Mean Avoiding Any Hint of Criticism
As I said in a post a few years ago on respect for people and Taiichi Ohno‘s sometimes very aggressive style: The difference between respect and disrespect is not avoiding avoiding criticism. In fact often if you respect someone you … Continue reading
Posted in Deming, Lean thinking, Management, Popular, Psychology, quote, Respect, Toyota Production System (TPS)
Tagged curiouscat, lean manufacturing, Lean thinking, management, managing people, Popular, Psychology, Respect, respect for people, Taiichi Ohno, Toyota Production System (TPS)
4 Comments
The Achilles’ Heel of Agile
Guest post by Jurgen Appelo When I wrote this, I was working in a big open office space in the Van Nelle Factory in Rotterdam (see photo). About 100 people work in an office that was the first of its … Continue reading
Airport Security with Lean Management Principles
The ‘Israelification’ of airports: High security, little bother We [Israel] said, ‘We’re not going to do this. You’re going to find a way that will take care of security without touching the efficiency of the airport.” … “The whole time, … Continue reading →