Posts about visual management

Not Ambiguous Sign

I like the series of posts by Jon Miller on Ambiguous signs (another example). Here is a sign that got my attention recently and they succeeded in keeping me away (which I think was their intention).

photo of sign showing gunman shooting someone, and warning in 5 languages not to enter

Photo in Johor Bahru, Malaysia near the Royal Palace by John Hunter.

The area is near the Royal Palace in Johor Bahru Malaysia, though I am not certain that is what the restricted area is. It isn’t obvious to me why this location requires shooting trespassers, but I took the idea from the sign to stay out. To me, this sign conveys pretty forcefully that you shouldn’t consider entering if you are not authorized to do so.

Related: Living in Malaysiabear warning sign on hiking trailVisual Instructions Example

Visual Management with Brown M&Ms

When you hear about rock musicians having a clause in their contract that they must have a bowl of M&Ms in their dressing room with all the brown M&Ms removed you could be excused for thinking: what will these crazy celebrities do next. Well it might just be those crazy celebrities are using visual management (granted I think there could be better methods [a bit more mistake proofing where the real problems would be manifest] but it is an interesting idea). Basically if they didn’t have the bowl of M&Ms, or if the brown M&Ms were not removed, they could distrust the thoroughness of the contractors. And they would check to see what other, actually important, contractual requirements were not followed.

Righting The Wrongs: Van Halen and M&Ms

The staff at venues in large cities were used to technically-complex shows like Van Halen’s. The band played in venues like New York’s Madison Square Garden or Atlanta’s The Omni without incident. But the band kept noticing errors (sometimes significant errors) in the stage setup in smaller cities. The band needed a way to know that their contract had been read fully. And this is where the “no brown M&Ms” came in. The band put a clause smack dab in the middle of the technical jargon of other riders: “Article 126: There will be no brown M&M’s in the backstage area, upon pain of forfeiture of the show, with full compensation”. That way, the band could simply enter the arena and look for a bowl of M&Ms in the backstage area. No brown M&Ms? Someone read the contract fully, so there were probably no major mistakes with the equipment. A bowl of M&Ms with the brown candies? No bowl of M&Ms at all? Stop everyone and check every single thing, because someone didn’t bother to read the contract. Roth himself said:

“So, when I would walk backstage, if I saw a brown M&M in that bowl . . . well, line-check the entire production. Guaranteed you’re going to arrive at a technical error. They didn’t read the contract. Guaranteed you’d run into a problem. Sometimes it would threaten to just destroy the whole show. Something like, literally, life-threatening.”

Related: The Importance of Making Problems VisibleVisual Work InstructionsGood Process Improvement PracticesGreat Visual Instruction Example

Touring Factories on Vacation When I Was Young

Growing up, occasionally, a family vacation would include a factory tour related to my Dad’s work. He was providing some management or engineering consulting and took the opportunity to check in on progress and visit the gemba. Here is a photo from one of those tours (in Nigeria, I think). My brother and Mom are visible in the photo.

The tours (which were not a very common occurrence) were quite enjoyable and interesting. Though I really didn’t like how noisy the factories were. Seeing all the machines and vast scale of the systems was quite a change of pace and added some excitement to the vacations (that often were already pretty exciting). I remember we also visited some factories in Kenya (in between seeing the game parks).

photo of factory tour with my family when I was a kid

Factory in Nigeria (I think) that my family toured


On this tour we found a bit of visual management showing which side of a crate should be on the top.
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Communicating with the Visual Display of Data

graphs showing data sets with different looks even though some statistical characteristics are the same
Anscombe’s quartet: all four sets are identical when examined statistically, but vary considerably when graphed. Image via Wikipedia.

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Anscombe’s quartet comprises four datasets that have identical simple statistical properties, yet are revealed to be very different when inspected graphically. Each dataset consists of eleven (x,y) points. They were constructed in 1973 by the statistician F.J. Anscombe to demonstrate the importance of graphing data before analyzing it, and of the effect of outliers on the statistical properties of a dataset.

Of course we also have to be careful of drawing incorrect conclusions from visual displays.

For all four datasets:

Property Value
Mean of each x variable 9.0
Variance of each x variable 10.0
Mean of each y variable 7.5
Variance of each y variable 3.75
Correlation between each x and y variable 0.816
Linear regression line y = 3 + 0.5x

Edward Tufte uses the quartet to emphasize the importance of looking at one’s data before analyzing it in the first page of the first chapter of his book, The Visual Display of Quantitative Information.

Related: Great ChartsSimpson’s ParadoxSeeing Patterns Where None ExistsVisible DataControl ChartsEdward Tufte’s: Beautiful Evidence

The Importance of Making Problems Visible

Great, short, presentation webcast by Jason Yip showing the importance of making problems visible. Anyone interested in software development should watch this, and it is valuable for everyone else, also. Great visuals.

Related: Future Directions for Agile ManagementAgile Software Development SlideshowLeading Lean: Missed OpportunityInformation Technology and ManagementCurious Cat Micro-financiersposts on project managementToyota Institute for Managers

Data Visualization

Data is often displayed poorly, making it difficult to see what is important. When data is displayed well the important facts should leap off the page and into the viewers mind. Edward Tufte is an expert on this topic with great books. If you have not read them, you should: Beautiful Evidence, The Visual Display of Quantitative Information, Envisioning Information and Visual Explanations.

Smashing magazine has some nice examples of good display techniques in Data Visualization: Modern Approaches. I don’t like all the examples they show but it does provide some help by showing some creative ways to display data.

Related: Edward Tufte’s new book: Beautiful EvidenceGreat ChartsData Visualization Example

Visual Instructions Example

Visual Instructions

How to get people to actually use instructions for using your product: make it easy to do so. This blog post illustrates a well designed instruction guide for the Seagate FreeAgent backup drive. Simple pictures make it very obvious what to do (and even includes a time stamp showing how long into the process you are – which shows you the total time it will take at one simple glance 1 minute and 36 seconds).

Such instructions are a great example to guide internal standard work instructions.

Related: Why Isn’t Work Standard?How to Create Visual Work Instructionsblog posts on quality toolsmanagement improvement glossary

Visible Data

Effective visual signals are important for effective management improvement: lean thinking emphasizes such ideas. Top 5 Rules of Effective Measurement Boards is an excellent post on how to make measurement effective.

Take the time to find the important measures and then don’t keep data hidden in some drawer or computer file out of people’s view and therefore out of mind. Post the important data for everyone to see. Review the data as changes are made and see that the changes had the desired result. Update the measures when appropriate (for posting visibly – you will of course be measuring more than the few measures that belong on measurement boards).
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Visual Work Instructions

Via Got Boondoggle? Shorter Text for Visual Work Instructions by Steven Blackwell:

The line worker may not even read text that seems excessive. We have spent the last eight years observing line workers using visual work instructions and asking them if they read the text. If the text is a short sentence, the answer is usually “yes.” If the text is more than one sentence long, the answer is usually “no.”

Another recent post, Poka-Yoke Assembly (also prompted by Got Boondoggle?), also discusses the importance of well written (short) instructions.

In writing minimal text, we recommend the sentence structure, “Verb NOUN with NOUN using NOUN.” An example is given in the following illustration, “Cut CABLE to LENGTH as shown using SCISSORS.” That includes 8 words, as opposed to 82 in the original example, only 10% of the original length.
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