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Tag Archives: usability
Quality of the Entire Customer Experience
There is a difference in the way many organizations are managed today and managing with an understanding of your organization as a system aligned toward customer focused continual improvement. The ability to create great customer experiences is much easier with a management system based on customer focused continual improvement principles than one without. Continue reading
Posted in Customer focus, Management, Psychology
Tagged ASQ Influential Voices, Customer focus, management, Psychology, Quality tools, respect for people, Systems thinking, usability
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Add Constraints to Processes Carefully
Take great care in adding constraints to processes to avoid doing so needlessly. Online you will frequently find forms that have required fields that needn’t be. Certainly if you were designing with focus on what is best for customers those … Continue reading
Posted in Customer focus, IT, Software Development
Tagged bad customer service, Customer focus, customer service, IT, mistake-proofing, process thinking, tips, usability
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Human Proof Design
Human proof design is design that prevents people from successful using the item. It is similar to mistake proofing except instead of prevent mistakes it prevents people from using it. When you see human proof design you will often see … Continue reading
Posted in Creativity, Customer focus
Tagged bad usability, Customer focus, design, Management Articles, mistake-proofing, usability, user experience
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The Future of Quality is to Actually Do What People Talked About Decades Ago
In the current ASQ Influential Voices post, Laurel Nelson-Rowe, ASQ managing director, asks: What’s the Future of Quality? The report they link to is hidden behind a register-wall. Hopefully in the future ASQ will have better User Experience (Ux) practices … Continue reading
Magnetic White-Board Kanban Card Options
Just some quick ideas for Kanban whiteboard magnetic card options from a question I answered on Reddit. Here is the best lean solution: Trying Out My Agile Kanban Board from Jon Miller. Why, well mainly I am kidding about it … Continue reading
Posted in Lean thinking, Quality tools
Tagged agile management, kanban, lean manufacturing, productivity, project management, Quality tools, tips, usability, visual management
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Use Urls – Don’t Use Click x, Then Click y, Then Click z Instructions
In the 1980s software applications had to use click x, then click y, then click z type instructions to get you to a specific location in a software application (or at least they had a decent excuse to do that). … Continue reading
Posted in Customer focus, Software Development
Tagged Customer focus, internet, IT, Software Development, tips, usability
2 Comments
Your Online Presence and Social Networks for Managers
This month Paul Borawski asked ASQ’s Influential Voices which
Posted in Career
Tagged ASQ Influential Voices, blogs, branding, Career, internet, technology, usability
1 Comment
5s at NASA
NASA did some amazing things culminating with landing on Moon. Much of what they did was doing many small things very well. They used 5s, checklists, gemba thinking, usability, simplicity, testing out on a small scale and much more. Here … Continue reading
Posted in Deming, Lean thinking, Quality tools, Systems thinking
Tagged government, lean manufacturing, Process improvement, Quality tools, USA, usability
1 Comment
Learn to Code to Help Your Career
I believe there are big benefits to knowing how to code (programing, software development). What is possible for your organization is often significantly impacted by understanding how to properly use software (and create it, coding, when needed). The lack of … Continue reading
Posted in Career, Creativity, IT, Management, Systems thinking
Tagged Career, curiouscat, engineering, IT, management, programming, Software Development, Systems thinking, technology, usability
3 Comments
Customer Focus and Internet Travel Search
The internet should make finding airline flight information easy. Instead it is a huge pain. Hipmunk has taken on the challenge of doing this well, and I think they have done a great job. This video provides an excellent view … Continue reading
Posted in Creativity, Customer focus, Innovation, IT, Management, Process improvement
Tagged Creativity, Customer focus, Innovation, internet, IT, travel, usability, webcast
4 Comments
