Posts about travel
agile management blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics economy engineering executive pay Google Health care Innovation internet Investing IT Japan John Hunter leadership lean manufacturing Lean thinking management managing people Manufacturing Performance Appraisal Process improvement Psychology Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
Full tag cloud

Customer Focus and Internet Travel Search

Posted on March 24, 2011  Comments (1)

The internet should make finding airline flight information easy. Instead it is a huge pain. Hipmunk has taken on the challenge of doing this well, and I think they have done a great job. This video provides an excellent view of both web usability and customer focus. This is a great example of focusing on providing customer value and using technology to make things easy – which is done far to little at most companies.

Related: Innovation Example (Farecast – which seems to have been bought by Microsoft and broken) – Making Life Difficult for Customers – Confusing Customer Focus – Joel Spolsky Webcast on Creating Social Web Resources – CEO Flight Attendant

NYC Travel Photos

Posted on October 9, 2004  Comments (0)
In August I spoke to the Fordham University Deming Scholars MBA Program. I spent the weekend with my brother’s family in Brooklyn. The photo to the left shows my nephew at the Statan Island Children’s Museum. The photo accurately conveys my weekend as I stuggled to keep up with his blur of activity.

See more photos: Curious Cat NYC Travel Photos

  • Recent Trackbacks

  • Comments