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Yearly Archives: 2006
No Customer Focus
John Battelle writes the excellent searchblog. A recent post, Rant: The Comcast HD DVR Is Simply, Terribly Awful, provides another example of a company lacking customer focus. See the comments for even more confirmation of the lack of customer focus. … Continue reading
Posted in Customer focus, Fun, IT, Management
Tagged bad customer service, culture, design, usability
4 Comments
What is Wrong with MBA’s
Two interesting posts from Compound Thinking: What is Management? [the broken link was removed – this is one of many examples of a good blog’s domain lapsing and being bought by someone to promote unrelated items.]: Management is helping others … Continue reading
Posted in Deming, Education, Management
Tagged Education, Management, organization as a system, Performance Appraisal
4 Comments
Information Quality
The 14 Points of Information Quality Transformation [the broken link was removed] by Larry English, looks at Deming’s 14 obligations of management form information quality perspective: Drive out fear of data uncertainty or data errors. Create a nonblame, nonjudgmental environment. … Continue reading
Terex Handlers: Lean Manufacturing
Here is a short article about a company implementing lean: Terex Handlers implementing lean manufacturing [the broken link was removed]. The article doesn’t really shed any new insight but it is another good example of success (which are nice) and … Continue reading
Posted in Lean thinking, Management Articles
Comments Off on Terex Handlers: Lean Manufacturing
Simple Cell Phone
Awhile back we posted about the lack of simple phones now Motorola is looking at this market. See: Motorola’s Dumb Phone: Looking for more customers, the company did extensive market research in poor countries. The result: the company’s slimmest phone … Continue reading
Posted in Creativity, Management
Comments Off on Simple Cell Phone
Lean Manufacturing Web Video
Continuous Improvement Video from Genie Industries [the broken link was removed], is an interesting lean manufacturing video (via the great Panta Rei blog): The video also shows examples of their moving line, andon and pull chord, visual production status boards, … Continue reading
Posted in Lean thinking, Quality tools, webcast
Comments Off on Lean Manufacturing Web Video
Deming in Japan
Great article by John Dowd [the broken link was removed], How the Japanese learned to compete: This is a key lesson because with attention to quality, the company begins a journey on a “virtuous circle” of simultaneously improving quality and … Continue reading
Posted in Deming, Management, Management Articles
Tagged Deming, Japan, management history
Comments Off on Deming in Japan
Management Improvement Search Engine
Google has launched a nice new feature that allows users to create customized search results. I have talked about this idea before: Improve Google. Last year I posted about Rollyo, which allowed what Google now does (using Yahoo for the … Continue reading
Posted in Creativity, curiouscat.com, Fun, Google, IT, Management
Tagged Google, tips
Comments Off on Management Improvement Search Engine
Lessons from Toyota’s IT Strategy
Another interesting post from Panta Rei: Lessons from Toyota’s IT Strategy [the broken link was removed]: In order to use IT effectively as a tool, we think that it is important for the top management to not see IT as … Continue reading
Posted in IT, Management, Toyota Production System (TPS)
Tagged strategy, technology, Toyota
Comments Off on Lessons from Toyota’s IT Strategy
Deming Prize 2006
The Union of Japanese Scientists have announced the 2006 Deming Application Prize [the broken link was removed] winners: Nishizawa Electric Meters Manufacturing Co., Limited (Japan) Sanden International PTE Limited (Singapore) Sanden International, Inc. (USA) Also announced: The Deming Prize for … Continue reading
