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Category Archives: Systems thinking
The Problem is Likely Not the Person Pointing Out The Problem
I believe the problem is likely not the person pointing out the problem. Now granted I have often been that person. Part of what I have been tasked with doing in various jobs is finding ways to improve the performance … Continue reading
Building on Successful Improvement
Do ‘Quick Wins’ Hurt Lean Initiatives? This becomes very difficult, since in many organizations these executives have the strategic attention span equivalent to the life-cycle of a mayfly. When the ‘quick win’ approach is taken, the savings / impact becomes … Continue reading
Posted in Management, Psychology, quote, Systems thinking
Tagged build capacity, coaching, leadership, management, managing people, Psychology, quote, tips
3 Comments
Southwest Not Delta or United
One of the posts highlighted in the last post was one example of how Southwest behaves. It wasn’t a one time thing. It was a common result of the system Southwest has in place where they treat customers like human … Continue reading
Classic Management Theories Are Still Relevant
Good management is good management: it doesn’t matter if someone figured out the good idea 100 years ago or last week. Are “Classic” Management Theories Still Relevant? It did make me wonder about the staying power of management models, processes, … Continue reading
Posted in Deming, Management, quote, Systems thinking
Tagged commentary, management, management experts, management history, Systems thinking, tips
6 Comments
Interruptions Can Severely Damage Performance
Interruptions can severely degrade your performance. The type of work you are doing impacts the cost greatly. I have spent some of my time programming web applications. When I am doing that interruptions are a huge drain on my performance … Continue reading
Ignoring Unpleasant Truths is Often Encouraged
We can’t Handle the Truth Unfortunately, the proverbial “kill the messenger” is alive and well in American business. People who speak the truth are often labeled as a non-team player, a disrupter, a trouble maker or the current tag of … Continue reading
Posted in Management, Process improvement, Psychology, quote, Systems thinking
Tagged management, Process improvement, Psychology, quote, respect for people, Systems thinking
6 Comments
Nice Non-technical Control Chart Webcast
This very brief introduction to control charts by PQ Systems provides a very watchable non-technical overview. Getting people to understand variation is important, and not easy. This video is one more quick reminder for those still trying to incorporate an … Continue reading
Kiva – Giving Entrepreneurs an Opportunity to Succeed
I really like Kiva. Kiva lets you lend small amounts of money to entrepreneurs around the world. My latest loan is to a manufacturing entrepreneur in the USA. When Tony’s 6’0 6″ body could not fit in the traditional supercars, … Continue reading
Posted in Economics, Fun, Investing, Respect, Systems thinking
Tagged Creativity, curiouscat, Economics, ethics, Investing, John Hunter, respect for people
2 Comments
Aligning Marketing Vision and Management
Why do so many companies market one thing and provide something else? I know it might be easier to sell something different than what you offer your customer today. But if you decide to market one vision, why don’t you … Continue reading
Posted in Customer focus, Management, Popular, quote, Respect, Systems thinking
Tagged Customer focus, customer service, John Hunter, management, marketing, Popular, quote, respect for people, Systems thinking
6 Comments
Involve IT Staff in Business Process Improvement
I started out basically working on management improvement from the start of my career. My makeup (I am never satisfied and figure things should always be better) along with a few traits, experiences and probably even genes made this a … Continue reading →