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ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
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Category Archives: Psychology
Organizations as Social Systems
Organizations are social systems made up of people. Social systems often amplify what happens. If good things happen, more good things often follow. When bad things happen, more bad things often follow. To improve it is wise to this into … Continue reading
Posted in Management, Psychology, Systems thinking
Tagged leadership, organization as a system, Systems thinking
2 Comments
Why Do People Fail to Adopt Better Management Methods?
It is confusing to know that better methods exist but to see those better methods being ignored. It seems that if there were better ways to manage, people would adopt those methods. But this just isn’t the case; sometimes better … Continue reading
Posted in Competition, Innovation, Management, Psychology
Tagged change, Innovation, leadership, Process improvement, Psychology, sports
5 Comments
Cater to Customers Desires to Achieve Customer Delight
Customer delight requires understanding your customers needs and desires. Often even your customers don’t understand these well. Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight … Continue reading
Integrating Technical and Human Management Systems
ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. How do different systems—technical or human—work together? How should they work together? My view is that the management … Continue reading
Seek to Improve How You Learn, Don’t Just Accept That You Can’t Do Better
As a speaker or coach or teacher it is wise to learn what impacts how people absorb information and learn. Factoring those ideas into how you communicate (one on one, coaching, training, presenting…) is wise. Learning about how people learn … Continue reading
Change Management: Create a Culture Seeking Continual Improvement or Use Band-Aids?
Successfully shepherding change within an organization is often a challenge. Often change management strategies are mainly about how to cope with a toxic culture but exclude the option of fixing the toxic culture. Why not address the root causes instead … Continue reading
Posted in Deming, Lean thinking, Management, Psychology, Respect, Systems thinking
Tagged change, culture, curiouscat, leadership, managing people, organization as a system, Psychology, respect for people, root cause, trust
3 Comments
What to Do To Create a Continual Improvement Culture
This month the ASQ Influential Voices discussion explores what to do and avoid in order to create a performance culture? James Lawther shared his ideas on what not to do to get things started. I have discussed steps to take … Continue reading
The Road Not Taken
Two roads diverged in a wood, and I– I took the one less traveled by, And that has made all the difference. Wonderful advice and so poignant. But actually, if you read the whole poem, what we take from the … Continue reading
Posted in Creativity, Psychology
Tagged coaching, Creativity, Psychology, quote, theory of knowledge, thinking, travel
1 Comment
Top 21 Executives at Toyota Getting a Raise to a Combined US$14.9 Million
The difference between Toyota and so many other companies is obvious in many ways. One of the stark differences is how executives are paid. Toyota’s belief in a strong management system contrasts with the self worship many USA executives practice. … Continue reading
Posted in Management, Psychology, Respect, Toyota Production System (TPS)
Tagged executive pay, respect for people, Toyota
2 Comments
The Aim Should be the Best Life – Not Work v. Life Balance
My father had the most job satisfaction of anyone I have known. He had no separation between work and life. We toured factories on vacation. I visited Davidson College in North Carolina because he was consulting with a client in … Continue reading →