Author Archives: John Hunter

Management Improvement Carnival #118

Mike Wroblewski is hosting the Management Improvement Carnival #118 on the Got Boondoggle? blog, highlights include: Voice of Customer (VOC): What does it mean? By Mark Wheeler – “Most companies have some type of VOC program in place. Many programs … Continue reading

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Building Adoption of Management Improvement Ideas in Your Organization

Continuation of How to Get a New Management Strategy, Tool or Concept Adopted Target something that actually provides a good story. It often helps if there have been failures in attempts to solve a problem in the past. That makes … Continue reading

Posted in Deming, Management, Popular, Quality tools, Systems thinking, Toyota Production System (TPS) | Tagged , , , , , , , , , , , | 16 Comments

How to Get a New Management Strategy, Tool or Concept Adopted

Often when learning about Deming’s ideas on management, lean manufacturing, design of experiments, PDSA… people become excited. They discover new ideas that show great promise to alleviate the troubles they have in their workplace and lead them to better results. … Continue reading

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Don’t Treat People Like You Want to be Treated

I have never understood the logic behind the idea that you should treat people like you want to be treated. I know I am different; I don’t want what lots of other people seem to want. If I treat them … Continue reading

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Management Improvement Carnival #117

Bryan Lund is hosting the Management Improvement Carnival #117 on the Training Within Industry blog, highlights include: Mark Hamel at Gembatales warns us against the danger of serving two masters…I love the caricatures that he develops for the reader – … Continue reading

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Jason Fried: Why work doesn’t happen at work

In this TED talk, Jason Fried, founder of 37 signals, discusses how people get work done. When asked where do you go when you really need to get something done, almost no-one says: the office (unless it is early in … Continue reading

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No True Lean Thinking or Agile Software Development

“There is no true value of any characteristic, state, or condition that is defined in terms of measurement or observation.” – Dr. W. Edwards Deming. The value depends on your operational definition. Once you operationalize management ideas in a real … Continue reading

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Management Improvement Carnival #116

The management blog carnival is published 3 times a month with select recent management blog posts. Also try Curious Cat Management Articles for online management improvement articles: you can subscribe to an RSS feed for management articles now. Why Google … Continue reading

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Airport Security with Lean Management Principles

The ‘Israelification’ of airports: High security, little bother [the broken link was removed] We [Israel] said, ‘We’re not going to do this. You’re going to find a way that will take care of security without touching the efficiency of the … Continue reading

Posted in Creativity, Customer focus, Deming, Lean thinking, Psychology, Respect | Tagged , , , , , , , , | 1 Comment

Annual Performance Reviews Are Obsolete

Sam Goodner, the CEO of Catapult Systems, wrote about his decision to eliminate the annual performance appraisal [the broken link was removed]. the most critical flaw of our old process was that the feedback itself was too infrequent and too … Continue reading

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