Management Improvement Carnival #118

Mike Wroblewski is hosting the Management Improvement Carnival #118 on the Got Boondoggle? blog, highlights include:

  • Voice of Customer (VOC): What does it mean? By Mark Wheeler – “Most companies have some type of VOC program in place. Many programs fall short of delivering measurable value. This failure often lies at the definition level of VOC. But how do you actually define it?”
  • He Should Have Seen It by Mark Rosenthal – “We talk about 5S, separating the necessary from the unnecessary, a lot, but usually apply it to things. What about information?” (Also read the link in this post!)
  • Going to Gemba with Grandma by John Wetzel- “I saw something that I would never have discovered if I hadn’t gone to the gemba.”

Related: Management Improvement Carnival #97Management Improvement Carnival #82Management and Leadership Quotes

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