-
Categories
- Books
- Career
- Carnival
- China
- Competition
- Creativity
- curiouscat.com
- Customer focus
- Data
- Deming
- Design of Experiments
- Economics
- Education
- Fun
- Health care
- India
- Innovation
- Investing
- IT
- Lean thinking
- Management
- Management Articles
- Manufacturing
- Performance Appraisal
- Popular
- Process improvement
- Psychology
- Public Sector
- Quality tools
- quote
- Respect
- Science
- Six sigma
- Software Development
- Statistics
- Systems thinking
- Tags
- Theory of Constraints
- Toyota Production System (TPS)
- Travel photos
- UK
- webcast
ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
-
Tag Archives: Systems thinking
Poor Results Should be Addressed by Improving the System Not Blaming Individuals
My response to: Where is the Deming study that asserts most errors are in organization or process? There is no such study, it is based on Dr. Deming’s experience as I discuss in 94% Belongs to the System (improve the … Continue reading
Posted in Deming, Management, Process improvement, Systems thinking
Tagged coaching, continual improvement, Deming, gemba, process thinking, quote, respect for people, Systems thinking
5 Comments
Bad Weather is Part of the Transportation System
The job of managers is to create a robust system that delivers value to customers. A system that fails constantly (fails during the continual variation the system faces) is a failed system. Bad weather is part of the variation airlines … Continue reading
How to Sustain Long Term Enterprise Excellence
This month Paul Borawski asked ASQ’s Influential Voices to explore sustaining excellence for the long term. There are several keys to pulling sustained long term excellence. Unfortunately, experience shows that it is much easier to explain what is needed than … Continue reading
Peter Senge on Systems Thinking
People must be willing to challenge their mental models in order to find non-obvious areas of high leverage – which allow significant improvement. System thinking is a term that is often confusing to people. From my perspective it is important … Continue reading
94% Belongs to the System
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special. Page 315 of Out of the Crisis by … Continue reading
Posted in Deming, Management, Popular, Psychology
Tagged blame, curiouscat, Deming, Joy in Work, managing people, organization as a system, Popular, quote, respect for people, Systems thinking
15 Comments
Quality Processes in Unexpected Places
This month Paul Borawski asked ASQ’s Influential Voices to explore the use of quality tools in unexpected places. The most surprising example of this practice that I recall is the Madison, Wisconsin police department surveying those they arrested to get … Continue reading
Posted in Creativity, Customer focus, Data, Innovation, Management, Process improvement, Public Sector, Respect
Tagged ASQ Influential Voices, Creativity, Customer focus, customer service, leadership, Lean thinking, Madison, Process improvement, Public Sector, respect for people, Systems thinking
5 Comments
Software Process and Measurement Podcast With John Hunter
In my podcast with Tom Cagley, Software Process and Measurement Cast: John Hunter on Management Matters, as you might expect there was a bit of a focus on software development and agile software development as related to the ideas I … Continue reading
Podcast Discussion on Management Matters
I continue to record podcasts as I promote my new book – Management Matters: Building Enterprise Capability. This the second part, of 2, of my podcast with Joe Dager, Business 901: Management Matters to a Curious Cat. The first part … Continue reading
Posted in Books, Deming, Management, Psychology, Systems thinking
Tagged Books, build capability, Data, Deming, John Hunter, Joy in Work, management, podcast, Psychology, Six sigma, Software Development, Statistics, Systems thinking
1 Comment
Indirect Improvement
Often the improvements that have the largest impact are focused on improving the effectiveness of thought and decision making. Improving the critical thinking in an organization has huge benefits over the long term. My strategy along the lines of improving … Continue reading
Managers Are Not Non-Leaders: Managers Need to Practice Things We Classify as Leadership Traits
Saying “Managers care about efficiency and leaders care about effectiveness” is like saying “Doctors care about theory and nurses care about patients.” Managers that don’t care about effectiveness are lousy managers. Leaders that don’t care about the gemba are lousy … Continue reading →