Tag Archives: management

Starbucks: Respect for Workers and Health Care

Posted on December 16, 2006 by John Hunter

Starbucks Corp. CEO Howard Schultz interview on Marketplace [the broken link was removed] I grew up in Brooklyn, New York. I guess it’s been well documented, many times, in federally subsidized housing known as the projects. My dad never made … Continue reading →

Posted in Deming, Economics, Health care, Management, Respect, webcast | Tagged health care system, management, respect for people | 2 Comments

How to Improve

Posted on December 12, 2006 by John Hunter

My management philosophy is guided by the idea of seeking methods that will be most effective.* There are many ways to improve. Good management systems are about seeking systemic adoption of the most effective solutions. What this amounts to is … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools, Respect, Systems thinking | Tagged blame, build capacity, continual improvement, curiouscat, Deming, management, managing people, process thinking, Quality tools, Systems thinking, tips | 12 Comments

Hiring the Right People

Posted on October 7, 2006 by John Hunter

The job market is an inefficient market. There are many reasons for this including relying on specification (this job requires a BS in Computer Science – no Bill Gates you don’t meet the spec) instead of understanding the system. Insisting … Continue reading →

Posted in Career, Customer focus, IT, Management, Performance Appraisal, Popular | Tagged Career, curiouscat, Deming, hiring, management, managing people, Popular | 15 Comments

Motivation

Posted on July 21, 2006 by John Hunter

From the Deming Electronic Network: Incentives [the broken link was removed]: I don’t think motivation deserves to be discarded to the archives of “Arbitrary Goals.” I have to pose this, though: was Deming explicit on best ways to handle motivation? … Continue reading →

Posted in Deming, Management, Psychology | Tagged management, motivation, Psychology, respect for people, Systems thinking | 5 Comments

Trust: Respect for People

Posted on June 30, 2006 by John Hunter

Respect for People [the broken link was removed*], Toyota.co.jp Respect for People has always been important to Toyota, and nowhere is this more evident than in the relationship among Toyota associates. … There has been only one exception to this … Continue reading →

Posted in Deming, Lean thinking, Management, Respect, Toyota Production System (TPS) | Tagged layoffs, leadership, management, organization as a system, respect for people, Toyota, usability | 2 Comments

More on Obscene CEO Pay

Posted on June 22, 2006 by John Hunter

Study site: CEO-worker pay imbalance grows [the broken link has been removed] includes the graph above. Unfortunately this reverse robin hood (steal from the workers, stock holder, customers…) and give to the CEO tale continues. Hopefully someday soon we can … Continue reading →

Posted in Management | Tagged charts, curiouscat, Deming, ethics, executive pay, leadership, management, overpaid executives, quote | 12 Comments

Management Advice Failures

Posted on June 10, 2006 by John Hunter

…when we fail to value the best ideas, instead valuing the new ideas, we are not as effective as we could be. We often accept pale copies of good old ideas instead of going to the good old ideas – which will often lead to a much richer source of knowledge. Continue reading →

Posted in Management, Management Articles, Popular, quote | Tagged curiouscat, management, management experts, management history, Popular, research | 17 Comments

If Tech Companies Made Sudoku

Posted on June 9, 2006 by John Hunter

Topic: Management Improvement A fun post as we head into the weekend: If Tech Companies Made Sudoku by Kathy Sierra Frankly, we’re a little baffled that your original design was so… simple. I’m sure we all recognize that our target … Continue reading →

Posted in Management, Management Articles, Software Development | Tagged complexity, Customer focus, IT, management, Software Development | 6 Comments

Management: Geeks and Deming

Posted on May 11, 2006 by John Hunter

Why Business Needs More Geeks [the broken link was removed] by Robert May: then along came Wall Street. Obsessed with quarterly profit increases and seeing them as disconnected from value creation, Wall Street encouraged businesses to think short-term. The things … Continue reading →

Posted in Deming, Innovation, Management, Management Articles | Tagged Deming, IT, management, technology | 2 Comments

Understanding Data

Posted on May 9, 2006 by John Hunter

Statistics Abuse and Me [the broken link was removed] by Jay Mathews: the Simpson’s Paradox numbers. The national average for the SAT went up only 4 points between 1981 and 2005, but the average for whites went up 10 points, … Continue reading →

Posted in Data, Education, Management, Statistics | Tagged critical thinking, curiouscat, Data, management, Statistics | 9 Comments