Tag Archives: culture

What to Do To Create a Continual Improvement Culture

Posted on September 8, 2015 by John Hunter

This month the ASQ Influential Voices discussion explores what to do and avoid in order to create a performance culture? James Lawther shared his ideas on what not to do to get things started. I have discussed steps to take … Continue reading →

Posted in Psychology, Systems thinking | Tagged culture, management system, Popular | 5 Comments

Publish Articles Promoting Better Management Using Open Journals

Posted on June 9, 2015 by John Hunter

William Woodall shared this wonderful article he wrote with George E. P. Box with me, Innovation, Quality Engineering, and Statistics. My thoughts on being able to read it online: Thanks Bill, it is a great article. And thanks for having … Continue reading →

Posted in Systems thinking | Tagged culture, marketing, open access, Systems thinking | Comments Off

Ackoff: Corporations Are Not Led By Those Seeking to Maximize Shareholder Value

Posted on August 23, 2012 by John Hunter

If I had to limit myself to a handful of management experts, Russel Ackoff would definitely be in that group. Thankfully there is no such limit. Ackoff once again provides great insight, with great wit, in the above clip. A … Continue reading →

Posted in Fun, Management, Systems thinking, webcast | Tagged Ackoff, aim, culture, evidence based management, leadership, management webcast, purpose, quote, theory of knowledge | 8 Comments

Creating a Quality Culture

Posted on August 21, 2012 by John Hunter

This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on the Feelings and Quality Culture. I don’t think creating a culture of continual management improvement is complex but it takes more commitment … Continue reading →

Posted in Management, Respect, Systems thinking | Tagged culture, long term thinking, managing people, respect for people, Systems thinking | 2 Comments

Respect for People: Optimize for Developer Happiness at Etsy

Posted on April 3, 2012 by John Hunter

The webcast above discusses the culture of software engineering at Etsy (a very popular site providing a marketplace and community for small businesses – artisan focus). Some of the key points of the talk. Etsy trusts employees. Etsy’s strategy is … Continue reading →

Posted in IT, Psychology, Respect, Software Development | Tagged culture, engineering, IT, Joy in Work, managing people, Psychology, respect for people, Software Development, teams, trust | 6 Comments

Building Adoption of Management Improvement Ideas in Your Organization

Posted on December 8, 2010 by John Hunter

Continuation of How to Get a New Management Strategy, Tool or Concept Adopted Target something that actually provides a good story. It often helps if there have been failures in attempts to solve a problem in the past. That makes … Continue reading →

Posted in Deming, Management, Popular, Quality tools, Systems thinking, Toyota Production System (TPS) | Tagged culture, curiouscat, Deming, lean management, lean manufacturing, Lean thinking, Management, organization as a system, Popular, Quality tools, quote, Systems thinking | 16 Comments

How to Get a New Management Strategy, Tool or Concept Adopted

Posted on December 6, 2010 by John Hunter

Often when learning about Deming’s ideas on management, lean manufacturing, design of experiments, PDSA… people become excited. They discover new ideas that show great promise to alleviate the troubles they have in their workplace and lead them to better results. … Continue reading →

Posted in Deming, Innovation, Lean thinking, Management, Popular, Process improvement, Psychology, Quality tools, Systems thinking | Tagged continual improvement, culture, curiouscat, Deming, leadership, lean management, lean six sigma, management tools, managing people, Popular, Process improvement, Quality tools, quote, uncategorized | 15 Comments

Respect People: Trust Them to Use good Judgment

Posted on October 28, 2010 by John Hunter

Nordstrom’s employee handbook used to be presented on a single 5 x 8 card: Welcome to Nordstrom We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and … Continue reading →

Posted in Deming, Lean thinking, Management, quote, Respect, Systems thinking | Tagged culture, management, managing people, Psychology, quote, respect for people, retail, Systems thinking | 3 Comments

Holding Improvement Gains

Posted on December 26, 2006 by John Hunter

The Hard Part: Holding Improvement Gains [the broken link was removed] by Ron Snee The long term goal should be to combine all improvement initiatives into an overall improvement system and create the management framework to sustain that system. Thus, … Continue reading →

Posted in Management, Process improvement | Tagged culture, Psychology | Comments Off

Ritz Carlton and Home Depot

Posted on December 6, 2006 by John Hunter

Don MacAskill writes of his great service from Ritz-Carlton and horrible service from Home Depot. Neither result is surprising, see related posts below… Ritz-Carlton’s motto is “We are ladies and gentlemen serving ladies and gentlemen.” And they actually turn those words into reality… Continue reading →

Posted in Customer focus, Management, Systems thinking | Tagged aim, culture, Customer focus, managing people, organization as a system | 3 Comments