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Category Archives: Systems thinking
Write it Down
Why Write it down? The longer I pursue Lean, the more I am amazed with its fundamentals. I may write more about this in the near future. Like the emphasis to write things down. In meetings, writing down decisions (what … Continue reading
Posted in Management, Process improvement, Quality tools, quote, Systems thinking
Tagged Ackoff, communication, curiouscat, Process improvement, tips
6 Comments
Transformation and Redesign
Here is an excellent article from 1999: Transformation and Redesign at the White House Communications Agency (WHCA) (pdf link) by March Laree Jacques This article describes an organizational transformation effort undertaken at the White House Communications Agency. It shares the … Continue reading
Posted in Deming, Management, Management Articles, Public Sector, Systems thinking
Tagged Ackoff, organization as a system, Public Sector, transformation
Comments Off on Transformation and Redesign
Seven Steps to Remarkable Customer Service
Once again Joel Spolsky spins a great post with, Seven steps to remarkable customer service. Read it. It’s crucial that tech support have access to the development team. This means that you can’t outsource tech support: they have to be … Continue reading
Posted in Customer focus, Deming, IT, Management, Process improvement, Systems thinking
Tagged customer service, Deming, Software Development
2 Comments
SWAT Raids – Systemic Failures?
I have mentioned Reddit (an online community that is highly skewed toward software engineers who are a bit irreverent) before: Dell, Reddit and Customer Focus. The site highlights stories voted up by the community and so the makeup of the … Continue reading
Posted in Management, Systems thinking
Tagged management, mistake-proofing, Public Sector, risk, society, Systems thinking
4 Comments
Ackoff’s New Book: Management f-Laws
Russell Ackoff is in London promoting his new book: Management f-Laws (see previous post: Ackoff’s F-laws: Common Sins of Management). A BBC article captures some of some of the great ideas from one of his talks (more articles… by Ackoff). … Continue reading
Posted in Books, Deming, Management, Systems thinking
Tagged Ackoff, Books, organization as a system, system thinking
4 Comments
3M CEO on Six Sigma
3M in building spree to end capacity constraints 3M should complete the first of an 18-factory build-out in the third quarter, said its chief executive late Tuesday, as it makes up for years of underinvestment on the factory floor – … Continue reading
Compensation at Whole Foods
Compensation at Whole Foods Market [the link that Whole Foods broke was removed] Most large companies also pay their executives large amounts of stock options in addition to large salaries and cash bonuses. However, this is not the case at … Continue reading
Posted in Management, Psychology, Respect, Systems thinking
Tagged deadly diseases, executive pay, leadership, overpaid executives
1 Comment
Encourage Improvement Action by Everyone
Centralizing decision making is not an effective way to manage organizations. Organizations need to encourage improvement by everybody in the organization. We need to create a system where that is encouraged and supported. However, there can be problems with just … Continue reading
Posted in Management, Process improvement, Respect, Systems thinking
Tagged curiouscat, system thinking, tips
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Toyota’s Real Secret?
Well actually it isn’t a secret – it is in fact the Toyota Production/Management System. Maybe, if people assume the TPS is about improvement in the factory alone, then they could miss the true importance as the management system that … Continue reading
Posted in Management, Management Articles, Manufacturing, Systems thinking, Toyota Production System (TPS)
Tagged Toyota, Toyota Production System (TPS)
Comments Off on Toyota’s Real Secret?
Systems Improvement Example
Interesting paper – The Dynamics of Crowd Disasters: An Empirical Study [the broken link was removed] (see other interesting material on the website). Systems thinking allowed the engineers to design a solution that wasn’t about enforcing the existing rules more … Continue reading
