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Author Archives: John Hunter
Revealed Preference
Revealed Preference: the preference consumers display by their action, in contrast to what they may say they prefer. While surveys may be useful people often say they will do one thing and actually when given the choice to do so, … Continue reading
Posted in Data, Deming, Management, Psychology, Statistics
Tagged Customer focus, Data, Psychology, Statistics
1 Comment
Dr. Russell Ackoff Webcast on Systems Thinking
Dr. Ackoff is one of two management thinkers that any manager, that is serious about improving management results in their organization, should study (the other is Dr. Deming). There are plenty of others that are also great resources. From part … Continue reading
Posted in Creativity, Deming, Management, quote, Science, Systems thinking, webcast
Tagged Ackoff, Creativity, quote, Systems thinking, theory of knowledge, webcast
4 Comments
Management Improvement Carnival #63
Also visit the Curious Cat Management Library for online management improvement articles. What You Can Learn Zappos by Robert Scoble – “6. Train, train and train some more. Zappos has a whole department that puts together classes. Your pay goes … Continue reading
Toyota Posts Loss of $6.9 Billion in Last Quarter
Toyota Posts Loss of $6.9 Billion in Last Quarter For January-March, Toyota booked a $6.9 billion loss, in line with consensus estimates, and cut its annual dividend nearly 30 percent — the first cut since at least 1994, when it … Continue reading
Management Blog Posts From February 2006
Performance Appraisal Problems – My best advice is to read chapter 9 of The Leader’s Handbook and read the rest of the Leader’s Handbook and other great management improvement books. And manage using the ideas of Deming, Ackoff, Scholtes, McGregor, … Continue reading
Posted in Management
Tagged blogs, management
Comments Off on Management Blog Posts From February 2006
Joel Spolsky Webcast on Creating Social Web Resources
Joel Spolsky webcast on creating Stack Overflow (with the goal of providing answers to professional programmers) using ideas from anthropology. Once again he provides great information. This is particularly interesting for software development but also just a good presentation for … Continue reading
Posted in Customer focus, IT, Software Development, Systems thinking, webcast
Tagged Customer focus, internet, Joel Spolsky, Software Development, usability, webcast
2 Comments
Management Improvement Carnival #62
Mark Graban is hosting the Management Improvement Carnival #62 on the Lean blog, highlights include: Why Quality is Dangerous (Dr. John Toussaint – ThedaCare Center Blog): “If we are going to have carrots and sticks it should be centered on … Continue reading
Posted in Carnival
Tagged Carnival, Health care, lean healthcare
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Why Congress Won’t Investigate Wall Street
Why Congress Won’t Investigate Wall Street The famous Pecora Commission of 1933 and 1934 was one of the most successful congressional investigations of all time, an instance when oversight worked exactly as it should. The subject was the massively corrupt … Continue reading
Posted in Economics, Systems thinking
Tagged Economics, ethics, government, Public Sector, regulation
2 Comments
Carve Out Time to Think
Dan Markovitz recently discussed the practice of the CEO of eBay to take thinking days, Why isn’t “thinking time” part of your standard work?, Some people think that it’s all well and good for a CEO to unplug himself — … Continue reading
Why Setting Goals can Backfire
Dr. Deming long ago stated in his 14 obligations of management: “Eliminate numerical goals, numerical quotas and management by objectives.” I think he was right then, and is right now. A goal can help set the scope of the effort. … Continue reading
Posted in Data, Deming, Management, Process improvement, Psychology, Systems thinking
Tagged Deming, Process improvement, Psychology, Systems thinking, targets
2 Comments
