Tag Archives: design

Human Proof Design

Posted on October 6, 2015 by John Hunter

Human proof design is design that prevents people from successful using the item. It is similar to mistake proofing except instead of prevent mistakes it prevents people from using it. When you see human proof design you will often see … Continue reading →

Posted in Creativity, Customer focus | Tagged bad usability, Customer focus, design, Management Articles, mistake-proofing, usability, user experience | Comments Off

Visual Management and Mistake-Proofing for Prescription Pills

Posted on May 5, 2015 by John Hunter

Good ideas often just require some sensible thought to think of an improved approach. Management concepts can help guide such thinking, such as mistake-proofing and visual management. To apply visual management requires giving a bit of thought to how to … Continue reading →

Posted in Management | Tagged curiouscat, Customer focus, design, Health care, health care system, management concepts, management system, management tools, mistake-proofing, Process improvement, process thinking, Quality tools, user experience, visual management | 4 Comments

No Customer Focus

Posted on November 3, 2006 by John Hunter

John Battelle writes the excellent searchblog. A recent post, Rant: The Comcast HD DVR Is Simply, Terribly Awful, provides another example of a company lacking customer focus. See the comments for even more confirmation of the lack of customer focus. … Continue reading →

Posted in Customer focus, Fun, IT, Management | Tagged bad customer service, culture, design, usability | 4 Comments

Management Consulting – Web Site Evidence

Posted on October 18, 2006 by John Hunter

In, How Wipro Adapted the Toyota Production System to IT Work [the broken link was removed], Jon Miller highlights several keys to adopting lean thinking: involve everyone, learn and then do, and learn together. In Wipro’s case they should also … Continue reading →

Posted in IT, Lean thinking, Management, Management Articles | Tagged Customer focus, design, internet, usability | Comments Off

Designing In Errors

Posted on October 12, 2006 by John Hunter

TiVo’s “self-destruct button” destructs [the broken link was removed] In so doing, they’ve created a bunch of potential failures in which the user is locked out of her own equipment. It’s like those movies where an accident or a bad … Continue reading →

Posted in IT, Management, Quality tools | Tagged design, mistake-proofing, system thinking | 1 Comment

Complicating Simplicity

Posted on August 31, 2006 by John Hunter

Complicating simplicity: Gah! Trying to read about the “Simplicity: The Art of Complexity” (er, what?) conference. But the description at the conference site is the exact opposite of simple, clear writing: An investigation of the essence of simplicity must necessarily … Continue reading →

Posted in Creativity, Management, quote, Software Development | Tagged Creativity, design, simplicity, Systems thinking, usability | 1 Comment

Health Care Pictographs

Posted on August 2, 2006 by John Hunter

New pharmaceutical pictograms The Risk/Benefit Assessment of Drugs-Analysis and Response (RAD-AR [the broken link was removed]) Council of Japan has released a new batch of pictograms for use on pharmaceutical packaging. No more deciphering complicated dosage directions and warnings — … Continue reading →

Posted in Health care | Tagged design, Health care, visual communication | 1 Comment

Great Charts

Posted on January 22, 2006 by John Hunter

Karl Hartig displays some excellent charts that he created (for the Wall Street Journal) on his web site. The charts seem very similar to what would result from applying Edward Tufte’s ideas. Rarely do I see charts that do such … Continue reading →

Posted in Data, Management | Tagged Data, design, usability | 5 Comments