Category Archives: Systems thinking

The Trouble with Performance Reviews by Jeffrey Pfeffer

Posted on July 6, 2009 by John Hunter

The Trouble with Performance Reviews [the broken link was removed] by Jeffrey Pfeffer Managers don’t like giving appraisals, and employees don’t like getting them. Perhaps they’re not liked because both parties suspect what the evidence has proved for decades: Traditional … Continue reading →

Posted in Deming, Lean thinking, Management, Management Articles, Performance Appraisal, Respect, Systems thinking, Toyota Production System (TPS) | Tagged Deming, management, Performance Appraisal, Systems thinking | 2 Comments

Computer Network Operations Center Failures

Posted on July 3, 2009 by John Hunter

Obviously many businesses are now dependent on computer Network Operations Centers (NOC). Some of these data centers can cause millions of dollars in lost sales each minute if they fail. So sound engineering, including off-site redundancy is critical. Authorize.net is … Continue reading →

Posted in Customer focus, Economics, IT, Management, Systems thinking | Tagged customer service, engineering, IT, Systems thinking | Comments Off

The Myth of the Genius Programmer

Posted on June 29, 2009 by John Hunter

Nice talk on fear of looking foolish. The speakers discuss the idea that visibility is good. Don’t hide. Make everything visible and the benefit from many people’s ideas. The talk focuses on software development but is true for any work. … Continue reading →

Posted in Google, Psychology, Respect, Software Development, Systems thinking, Theory of Constraints, webcast | Tagged Google, open source, Psychology, Software Development, Systems thinking, webcast | 1 Comment

Community Medical Care Successes

Posted on June 18, 2009 by John Hunter

The Cost Conundrum by Atul Gawande, New Yorker (The Power of a Checklist was published there in 2007 by the same author) For example, Rochester, Minnesota, where the Mayo Clinic dominates the scene, has fantastically high levels of technological capability … Continue reading →

Posted in Customer focus, Deming, Economics, Health care, Systems thinking | Tagged Deming, Health care, health care system, Systems thinking | 1 Comment

Dr. Russell Ackoff Webcast on Systems Thinking

Posted on May 13, 2009 by John Hunter

Dr. Ackoff is one of two management thinkers that any manager, that is serious about improving management results in their organization, should study (the other is Dr. Deming). There are plenty of others that are also great resources. From part … Continue reading →

Posted in Creativity, Deming, Management, quote, Science, Systems thinking, webcast | Tagged Ackoff, Creativity, quote, Systems thinking, theory of knowledge, webcast | 4 Comments

Joel Spolsky Webcast on Creating Social Web Resources

Posted on May 4, 2009 by John Hunter

Joel Spolsky webcast on creating Stack Overflow (with the goal of providing answers to professional programmers) using ideas from anthropology. Once again he provides great information. This is particularly interesting for software development but also just a good presentation for … Continue reading →

Posted in Customer focus, IT, Software Development, Systems thinking, webcast | Tagged Customer focus, internet, Joel Spolsky, Software Development, usability, webcast | 2 Comments

Why Congress Won’t Investigate Wall Street

Posted on April 30, 2009 by John Hunter

Why Congress Won’t Investigate Wall Street The famous Pecora Commission of 1933 and 1934 was one of the most successful congressional investigations of all time, an instance when oversight worked exactly as it should. The subject was the massively corrupt … Continue reading →

Posted in Economics, Systems thinking | Tagged Economics, ethics, government, Public Sector, regulation | 2 Comments

Why Setting Goals can Backfire

Posted on April 27, 2009 by John Hunter

Dr. Deming long ago stated in his 14 obligations of management: “Eliminate numerical goals, numerical quotas and management by objectives.” I think he was right then, and is right now. A goal can help set the scope of the effort. … Continue reading →

Posted in Data, Deming, Management, Process improvement, Psychology, Systems thinking | Tagged Deming, Process improvement, Psychology, Systems thinking, targets | 2 Comments

Leadership

Posted on April 17, 2009 by John Hunter

Leadership is the act of making others effective in achieving an aim. Leadership is not about being great yourself. Leadership does involve more than making others effective. Leaders need to know what needs to be done, and then make others … Continue reading →

Posted in Deming, Management, Systems thinking | Tagged curiouscat, John Hunter, leadership, management, Systems thinking | 4 Comments

Building a Great Workforce

Posted on April 13, 2009 by John Hunter

How P&G Finds and Keeps a Prized Workforce by Roger O. Crockett “We actually recruit for values,” says Chief Operating Officer Robert McDonald. “If you are not inspired to improve lives, this isn’t the company you want to work for.” … Continue reading →

Posted in Career, Customer focus, Deming, Innovation, Lean thinking, Management, Management Articles, Psychology, Systems thinking | Tagged Career, coaching, Customer focus, ethics, Innovation, management, respect for people | 1 Comment