Category Archives: Respect

European Blackout: Human Error-Not

Posted on November 18, 2006 by John Hunter

German utility E.On says major European blackout was caused by human error [the broken link was removed] Germany utility E.On AG said Wednesday that a European-wide blackout earlier this month that left millions without power was the result of human … Continue reading →

Posted in Customer focus, Lean thinking, Management, Process improvement, Quality tools, Respect | Tagged blame, curiouscat, Customer focus, mistake-proofing, Process improvement, process thinking, Systems thinking | 2 Comments

Respect for Workers

Posted on November 4, 2006 by John Hunter

Respect at “In-N-Out” Burger: They start employees at almost $10, quite a premium over all the other fast food places that are trying to get the cheapest labor possible. … But the thing that really jumped out at me was … Continue reading →

Posted in Deming, Management, Respect, Systems thinking | 2 Comments

Excessive CEO Pay

Posted on September 28, 2006 by John Hunter

Overpaid CEOs and Underpaid Managers: Fairness and Executive Compensation by James B. Wade, Charles A. O’Reilly, III and Timothy G. Pollock: We also find evidence suggesting that CEOs serve as a key referent for employees in determining whether their own … Continue reading →

Posted in Deming, Management, Psychology, Respect, Systems thinking | Tagged deadly diseases, leadership, Management, organization as a system, overpaid executives, respect for people | Comments Off

Incentive Programs are Ineffective

Posted on September 19, 2006 by John Hunter

Reward and Incentive Programs are Ineffective — Even Harmful by Peter Scholtes The greatest management conceit is that we can “motivate” people. We can’t. Motivation is there, inside people. Our people were motivated when we hired them and everyday, when … Continue reading →

Posted in Deming, Management, Psychology, Respect | Tagged Management, organization as a system, Performance Appraisal, Peter Scholtes, respect for people | 1 Comment

Senge and Deming

Posted on August 29, 2006 by John Hunter

Jeff Sutherland quoting Dr. Deming‘s response to Peter Senge request for a comment on his book, The Fifth Discipline: “Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy … Continue reading →

Posted in Deming, Management, Psychology, Respect, Systems thinking | Tagged Deming, Psychology, respect for people, Systems thinking | Comments Off

Internet Access at Work

Posted on August 23, 2006 by John Hunter

Providing internet access at work can create some management issues. However, the correct solution to those problems is not to be overly restrictive on access to the internet. Obviously, the most important thing is doing the work of the organization: … Continue reading →

Posted in IT, Management, Respect | Tagged internet, IT, managing people, Psychology, respect for people, technology | 1 Comment

Toyota’s New Texas Plant

Posted on August 20, 2006 by John Hunter

Toyota exec stands up to Texas heat [the broken link was removed] by Cheryl Hall: Toyota’s new Texas plant is coming on line and will further increase Toyota’s contribution to the US economy, by buying from local suppliers and most … Continue reading →

Posted in Management, Manufacturing, Respect, Toyota Production System (TPS) | Comments Off

Eliminate Slogans

Posted on August 13, 2006 by John Hunter

This poster may do a better job, than my posts, of showing why posters and slogan are not an effective management strategy. Text from the poster: “If a pretty poster and a cute saying are all it takes to motivate … Continue reading →

Posted in Books, Deming, Management, Popular, Psychology, quote, Respect | Tagged motivation, Psychology | 3 Comments

Lean Podcast – Bodek

Posted on July 18, 2006 by John Hunter

The lean blog has created their first podcast (they plan to make this a monthly feature) focused on Kaizen. I recommend it and look forward to more. They take after the good interviews they have posted in the past, including: … Continue reading →

Posted in Lean thinking, Management, Respect, webcast | 1 Comment

CEO Flight Attendant

Posted on July 1, 2006 by John Hunter

Street Smarts: Learning From JetBlue by Norm Brodsky. The Jet Blue CEO works (once a month he estimates) as a flight attendant. He interacts directly with customers in real world situations (not just talking to travel managers in his office). … Continue reading →

Posted in Creativity, Customer focus, Deming, Management, quote, Respect, Systems thinking | Tagged Customer focus, gemba, Management, organization as a system | 3 Comments