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Category Archives: Management
Bell Labs Designing a New Phone System Using Idealized Design
I remember hearing this same story when Russ Ackoff spoke at the Hunter Conference on Quality (which was named in honor of my father) in Madison, Wisconsin. If you haven’t heard this story you are in for a treat. And … Continue reading
Posted in Innovation, Management, Process improvement, Systems thinking
Tagged Ackoff, case study, change, engineering, Innovation, management, Systems thinking, transformation, webcast
3 Comments
Burning Toast: American Health System Style
Democrats and Republicans have created a health care system in the USA over the last 40 years that “burns toast” at an alarming rate. As the symptoms of their health care system are displayed they call in people to blame … Continue reading
Posted in Economics, Health care, Management, Public Sector
Tagged blame, Economics, global, government, health care system, organization as a system
Comments Off on Burning Toast: American Health System Style
Lead by Building Organizational Capability
The result of a recent interview with me has been posted: How to Lead From Any Level In the Organization [broken link replaced by new link to content hosted on this site] 2. Help people solve their problems. Similar to … Continue reading
Posted in Deming, Management
Tagged build capability, Deming, interview, leadership, organization as a system
1 Comment
Integrating Technical and Human Management Systems
ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. How do different systems—technical or human—work together? How should they work together? My view is that the management … Continue reading
Unintended Consequences
Using data to understand your processes and improve them is very useful. But using data often results in unintended consequences. If you don’t have a good understanding on the pressures collecting data will bring to bear on the system you … Continue reading
Posted in Customer focus, Management, Process improvement, Systems thinking
Tagged airlines, Customer focus, Data, Systems thinking
1 Comment
Acting Without Theory Often Results in Wasted Effort
When you act without theory you can find yourself beating your head against the wall, in ways similar to this woodpecker bangs its head against this sign. This bird may have copied the pecking behavior without understanding the theory. Pecking … Continue reading
Transform the Management System by Experimenting, Iterating and Adopting Standard Work
In this short video, Dr. John Toussaint describes how ThedaCare applied leadership standard work to create a successful management transformation. The changes to the management system were tested by applying standard work for all positions in 2 parts of the … Continue reading
Posted in Management, webcast
Tagged change, experiments, leadership, management system, standardization, transformation, webcast
1 Comment
Most Popular Management and Leadership Quotes on Our Site in 2015
These were the most popular quotes on the Curious Cat Management and Leadership Quotes web site in 2015 (based on page views). Follow the link on the quote text for the source and more information on the quote. Having no … Continue reading
20 Most Popular Posts on the Curious Cat Management Blog in 2015
This is a list of the 20 most popular posts on the Curious Cat Management Improvement Blog last year (as measured by page views, as recorded by my analytics application). The Toyota Way – Two Pillars (2010) Stated Versus Revealed … Continue reading
Support Theatre
Support theatre provides the appearance of supporting customers when in fact it is just treating customers poorly based on a management system that disrespects customers. It is a similar idea to security theatre that has become so popular for government … Continue reading →