Tag Archives: Customer focus

YouTube Uses Multivariate Experiment To Improve Sign-ups 15%

Google does a great job of using statistical and engineering principles to improve. It is amazing how slow we are to adopt new ideas but because we are it provides big advantages to companies like Google that use concepts like … Continue reading

Posted in Customer focus, Data, Design of Experiments, Google, IT, Management, Process improvement, Quality tools, quote, Science, Software Development, Statistics | Tagged , , , , , , , , , , , | 2 Comments

Akio Toyoda’s Message Shows Real Leadership

Speech by Akio Toyoda Since the birth of Toyota, the company’s philosophy has always been to “contribute to society.” … “Contributing to society” at Toyota means two things. First, it means, “to manufacture automobiles that meet the needs of society … Continue reading

Posted in Customer focus, Deming, Lean thinking, Management, Manufacturing, quote, Systems thinking, Toyota Production System (TPS) | Tagged , , , , , , , , , , | 14 Comments

Zappos and Amazon Sitting in a Tree…

Amazon is acquiring the unique company – Zappos: we have written about Zappos previously: Paying New Employees to Quit. Jeff Bezos uses the webcast above to talk to the employees of Zappos. Excellent job. The letter from Tony Hsieh, the … Continue reading

Posted in Creativity, Customer focus, Deming, Fun, Innovation, Investing, Management, Respect, Systems thinking | Tagged , , , , , , , | 7 Comments

Pixar Movie Management Magic

Image of Wall-e, from the Pixar film of the same name. Pixar’s secrets on display in ‘Up’ “I think it comes down to two basic things: one is that we’re run by artists. … John Lasseter is a film director, … Continue reading

Posted in Management, Management Articles, Respect | Tagged , , , , | 1 Comment

In-N-Out Burger’s Six Secrets for Success

In-N-Out Burger’s six secrets for out-and-out success [the broken link was removed] Listen to Your Customers — One of the company’s mottos is “Our customer is everything.” Applying that belief led to the company policy of preparing burgers just the … Continue reading

Posted in Books, Customer focus, Management, Respect | Tagged , , , , | 1 Comment

Revealed Preference

Revealed Preference: the preference consumers display by their action, in contrast to what they may say they prefer. While surveys may be useful people often say they will do one thing and actually when given the choice to do so, … Continue reading

Posted in Data, Deming, Management, Psychology, Statistics | Tagged , , , | 1 Comment

Joel Spolsky Webcast on Creating Social Web Resources

Joel Spolsky webcast on creating Stack Overflow (with the goal of providing answers to professional programmers) using ideas from anthropology. Once again he provides great information. This is particularly interesting for software development but also just a good presentation for … Continue reading

Posted in Customer focus, IT, Software Development, Systems thinking, webcast | Tagged , , , , , | 2 Comments

Building a Great Workforce

How P&G Finds and Keeps a Prized Workforce by Roger O. Crockett “We actually recruit for values,” says Chief Operating Officer Robert McDonald. “If you are not inspired to improve lives, this isn’t the company you want to work for.” … Continue reading

Posted in Career, Customer focus, Deming, Innovation, Lean thinking, Management, Management Articles, Psychology, Systems thinking | Tagged , , , , , , | 1 Comment

Customer Friendly Terms of Use Language

The Aviary web site provides a very nice example of customer focus. They provide the legalese version of the terms of use and then explain what this actually mean in is simple terms. Good job. Legalese example 2. SITE CONTENT. … Continue reading

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What Managers can Learn From Open Source Project Management

What managers can learn from Open Source by Murray Cumming Motivation: People work on open source projects because they enjoy it. These happy developers are productive developers. Managers of open source projects must ensure that the developers feel valued and … Continue reading

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