Category Archives: Systems thinking

Innovation at Toyota

Posted on February 24, 2006 by John Hunter

The Birth of the Prius by Alex Taylor III: By the end of 1993 the development team had determined that higher oil prices and a growing middle class around the world would require the new car to be both roomy … Continue reading →

Posted in Innovation, Management, Systems thinking, Toyota Production System (TPS) | Tagged aim, Innovation, targets, Toyota | 4 Comments

Toyota Special Report: Thinking Production System

Posted on February 13, 2006 by John Hunter

Toyota Special Report: Thinking Production System [the broken link was removed]. A very interesting article on Toyota’s web site (www.toyota.co.jp). At the 2003 Automotive Parts System Solution Fair, held in Tokyo, June 18, 2003, Teruyuki Minoura, then-managing director of global … Continue reading →

Posted in Management, Quality tools, Respect, Systems thinking, Toyota Production System (TPS) | Tagged organization as a system, Toyota, Toyota Production System (TPS) | 1 Comment

Learning, Systems and Improvement

Posted on February 6, 2006 by John Hunter

A Major Mistake That Managers Make by Russell L. Ackoff Once again Ackoff provides great ideas: Page 4 and 5 explore the method to effectively learn from decisions the organization makes. The idea seem simple but they are powerful. Preparing … Continue reading →

Posted in Education, Management, Process improvement, Systems thinking | 4 Comments

Zero Defects

Posted on January 22, 2006 by John Hunter

Zero Defects by Norman Bodek: Do you believe it is possible to have Zero Defects? I am not talking about six sigma at all. I believe it is possible to have zero defects (in a sense). But I do not … Continue reading →

Posted in Deming, Management, Quality tools, quote, Systems thinking | Tagged defects, Deming, Innovation, poka yoke, Process improvement | 2 Comments

Public Management II

Posted on January 12, 2006 by John Hunter

Public Management-The Bush Administration II by Paul Soglin: Since that time, John Hunter posted a comment in reference to W. Edwards Deming: Newt Gingrich is also a supporter of Deming’s ideas: “I’m a disciple of Edwards Deming. I really believe … Continue reading →

Posted in Deming, Management, Public Sector, quote, Systems thinking | Tagged Deming, government, Public Sector | 7 Comments

Customer Service is Important

Posted on January 10, 2006 by John Hunter

Double Trouble, Don Oldenburg, Washington Post: Digging into the details, Stevenson, a mechanical engineer, did a double take at what looked to him like a double charge. Verizon was billing his sweetie for the local plan, for the new regional … Continue reading →

Posted in Customer focus, Management, Systems thinking | Tagged bad customer service, customer service, mana, management, Systems thinking | 12 Comments

Quality, SPC and Your Career

Posted on December 24, 2005 by John Hunter

Lead To Succeed [sigh, ASQ broke the link so I removed it, it sure gets tiring how backwards some organizations still are about using the internet, June 2010] by Stephen S. Prevette: * Succeed as a quality professional by branding … Continue reading →

Posted in Career, Deming, Management, quote, Statistics, Systems thinking | Tagged Career, leadership, managing people, Quality tools, SPC, Statistics | 2 Comments

Poka-Yoke Assembly

Posted on December 12, 2005 by John Hunter

Got Boondogle asks, Do you Read Instructions Carefully Before Assembly? Nope, I don’t. I expect I can make a quick judgment if I really need to or I basically get it and can put things together well enough. I expect … Continue reading →

Posted in Books, Customer focus, Deming, Management, Systems thinking | Tagged mistake-proofing | 1 Comment

The 70 Percent Solution

Posted on December 10, 2005 by John Hunter

The 70 Percent Solution [the broken link was removed] by John Battelle, an interview with Google CEO Eric Schmidt: We spend 70 percent of our time on core search and ads. We spend 20 percent on adjacent businesses, ones related … Continue reading →

Posted in Google, Innovation, Management, quote, Systems thinking | Tagged Creativity, Google, Innovation, managing people, respect for people | 4 Comments

Laurence Haughton on Peter Drucker

Posted on November 19, 2005 by John Hunter

Laurence Haughton on Peter Drucker [the broken link was removed]: He criticized organizations who issued directives to “cut 5 or 10 percent from budgets across the board.” … And I’ll bet others can find 100 additional quoted and ignored lessons … Continue reading →

Posted in Management, Systems thinking | Tagged change, Drucker, leadership, management | Comments Off