Category Archives: Process improvement

Hustle and Flow

Posted on June 17, 2008 by John Hunter

There are actually examples of good management by airlines: CEO Flight Attendant – Engineering the Boarding of Airplanes. Here is another one: Hustle & Flow Moving customers from frustration to relief–in a fraction of the time–has been at the root … Continue reading →

Posted in Lean thinking, Management, Process improvement, Systems thinking | Tagged | Comments Off on Hustle and Flow

Continual Improvement

Posted on June 10, 2008 by John Hunter

Dr. Deming used the term continual improvement (rather than continuous improvement) later in his life because that would include continuous and dis-continuous improvement (innovation, etc.). I use continual improvement for that reason also. I think the improvement process must be … Continue reading →

Posted in Deming, Innovation, Management, Process improvement, quote | Tagged , , , | 19 Comments

Well Managed Companies

Posted on May 18, 2008 by John Hunter

If a company is dependent on one (or more) people to perform then it is in danger. Processes should be in place that don’t risk the success of the company on the performance of a specific person. If your organization … Continue reading →

Posted in Management, Process improvement, Psychology | Tagged , | 3 Comments

A Programmers Take on Agile Software Development

Posted on April 6, 2008 by John Hunter

A Case for Agile: Benefits for a Programmer’s Career by Theodore Nguyen-Cao Through agile development, I’ve been able to deliver working software time and time again. I’ve been exposed to all different aspects of the business. I’ve learn what I … Continue reading →

Posted in Career, Lean thinking, Management, Process improvement, Software Development | Tagged , , , | 3 Comments

New – Different – Better

Posted on February 8, 2008 by John Hunter

Comment on New or Different? by Matthew May: So don’t worry about new and different. Ask yourself: Is this clearly better than what’s out there now? And if you think about it, that’s a question you should never stop asking. … Continue reading →

Posted in Deming, Innovation, Management, Process improvement | Tagged , , , | 4 Comments

Poor Service from Amazon

Posted on January 11, 2008 by John Hunter

I like using Amazon, most of the time. But their decision to erect barriers for communication I find extremely annoying. Any time anything goes wrong you might as well be dealing with some organization in the middle of nowhere without … Continue reading →

Posted in Creativity, Customer focus, Management, Process improvement | 6 Comments

The Power of a Checklist

Posted on December 7, 2007 by John Hunter

Great article on The Checklist – If something so simple can transform intensive care, what else can it do? by Atul Gawande A decade ago, Israeli scientists published a study in which engineers observed patient care in I.C.U.s for twenty-four-hour … Continue reading →

Posted in Health care, Lean thinking, Management, Process improvement, Psychology, Quality tools | Tagged , , , , , | 4 Comments

Arbitrary Rules Don’t Work

Posted on November 28, 2007 by John Hunter

Procedurally Enforcing Workflow by Michael Salamon: UI gem, and a great reminder for the RIAA/MPAA: You can’t force people to follow directions they deem arbitrary. I bet if that gate spit out $100 bills people would use it. Why matters. … Continue reading →

Posted in Lean thinking, Management, Popular, Process improvement, Psychology, Respect | Tagged , , | 1 Comment

Respect for People – Understanding Psychology

Posted on July 13, 2007 by John Hunter

Process improvement tools offer great resources to improve results. Dr. Deming included understanding psychology as one of the 4 areas of his management system. He understood organizations where not machines but systems made up of people. Therefore management needs to … Continue reading →

Posted in Management, Process improvement, Psychology, Respect | Tagged , , , , , , | 6 Comments

Process Improvement and Innovation

Posted on July 4, 2007 by John Hunter

Every so often an article appears discussing the need to change focus from process improvement to innovation (and recently they are followed with quite a bit of blog talk). I disagree on several grounds. First you have needed to focus … Continue reading →

Posted in Creativity, Deming, Innovation, Management, Process improvement, Psychology, Quality tools, quote, Systems thinking | Tagged , , , , , , | 5 Comments