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Category Archives: IT
The IT Iceberg Secret
The Iceberg Secret, Revealed by Joel Spolsky It’s pretty clear that programmers think in one language, and MBAs think in another. I’ve been thinking about the problem of communication in software management for a while, because it’s pretty clear to … Continue reading
Posted in IT, Management, Software Development
2 Comments
Change Your Name
Best Buy Asks Man To Change Name [the broken link was removed]: Turns out if your last name is less than three letters, the online sign-up isn’t an option for you. Companies often put up barriers for no reason, then … Continue reading
Posted in Customer focus, IT, Management, Software Development
Tagged bad customer service, bad usability, IT, management, usability
6 Comments
Sub-Optimize
From the “you call this agile?” department by Joel Spolsky: Yes, context switching is painful. Yes, you need to take into account the costs of context switching when you interrupt someone’s work. But every decision has pros and cons and … Continue reading
Posted in Customer focus, IT, Management, Software Development, Systems thinking
2 Comments
Five Pragmatic Practices
Becoming a Great Manager: Five Pragmatic Practices by Esther Derby [the broken link was removed] 1) Decide What To Do and What Not To Do Deciding what to do and what not to do helps focus efforts on the important … Continue reading
Posted in IT, Management, Management Articles, Software Development
Tagged coaching, Management, prioritize
2 Comments
Investing in Six Sigma
Bank of America: Investing in Six Sigma [the broken link was removed] by Thomas Hoffman: To help the bank’s IT organization align more strategically with its businesses, Desoer has challenged her IT staff to learn more about the bank’s external … Continue reading
Posted in Customer focus, IT, Management, Six sigma, Software Development
Tagged Six sigma, Software Development
Comments Off on Investing in Six Sigma
No Customer Focus
John Battelle writes the excellent searchblog. A recent post, Rant: The Comcast HD DVR Is Simply, Terribly Awful, provides another example of a company lacking customer focus. See the comments for even more confirmation of the lack of customer focus. … Continue reading
Posted in Customer focus, Fun, IT, Management
Tagged bad customer service, culture, design, usability
4 Comments
Management Improvement Search Engine
Google has launched a nice new feature that allows users to create customized search results. I have talked about this idea before: Improve Google. Last year I posted about Rollyo, which allowed what Google now does (using Yahoo for the … Continue reading
Posted in Creativity, curiouscat.com, Fun, Google, IT, Management
Tagged Google, tips
Comments Off on Management Improvement Search Engine
Lessons from Toyota’s IT Strategy
Another interesting post from Panta Rei: Lessons from Toyota’s IT Strategy [the broken link was removed]: In order to use IT effectively as a tool, we think that it is important for the top management to not see IT as … Continue reading
Posted in IT, Management, Toyota Production System (TPS)
Tagged strategy, technology, Toyota
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Management Consulting – Web Site Evidence
In, How Wipro Adapted the Toyota Production System to IT Work [the broken link was removed], Jon Miller highlights several keys to adopting lean thinking: involve everyone, learn and then do, and learn together. In Wipro’s case they should also … Continue reading
Posted in IT, Lean thinking, Management, Management Articles
Tagged Customer focus, design, internet, usability
Comments Off on Management Consulting – Web Site Evidence
Designing In Errors
TiVo’s “self-destruct button” destructs [the broken link was removed] In so doing, they’ve created a bunch of potential failures in which the user is locked out of her own equipment. It’s like those movies where an accident or a bad … Continue reading
